Community Support Case Manager I, II, III

Lutheran Social Services of Southern California•Long Beach, CA

9d•$21 - $26•Hybrid

About The Position

Lutheran Social Services of Southern California (LSSSC) began in December 1944 with a vision to assist families in need. Officially incorporated in 1946 as a 501(c)(3) non-profit social service agency, LSSSC's mission remains true to its earliest beginnings: to be a servant to those in need. Today, LSSSC serves thousands of individuals and families throughout Southern California with over 45 programs/services at 18 locations. Our mission, 'Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency,' guides our work. The Community Supports (CS) Case Manager I, II, III, under the supervision of the Program Director or Program Manager, is responsible for managing and overseeing all case management activities for assigned programs. This role operates from a mobile wellness unit, offering on-the-go support to clients across Los Angeles and Ventura counties. The case manager will assist individuals and families in navigating resources such as housing support, social services, and other community-based services. The focus is on client-centered care, ensuring timely and accurate service delivery while supporting clients in accessing essential services.

Requirements

High School Diploma with 2 years of experience or a bachelor’s degree with 1 years of experience or a master’s degree in social work or related field with internship plus six or more months experience in Case management.
Must read, speak and write fluent English.
Must be able to communicate clearly and effectively with clients and staff.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Very good knowledge of Word processing software and Excel spreadsheet software.
Clear California Driver’s License (Must allow DMV check before hire with monitoring throughout employment).
A working vehicle and proof of current vehicle insurance as required in the driving policy.

Nice To Haves

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully, develops alternative solutions; Works well in group problem solving situations. Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs. Responds to requests for service and assistance; Meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting. Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Assessments and Care Planning – Demonstrates ability to complete a thorough Psychosocial Assessment Care Plan to identify client needs and develop plans to address identified needs and show outcomes.
Knowledge of Community Resources – Demonstrates knowledge of community resources and ability to research and develop comprehensive resource lists to serve clients effectively.
Ethics - Works with integrity and ethically; upholds organizational values.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generate questions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Responsibilities

Review and ensure adherence to the scope of work requirements for each assigned program as outlined by the Program Director/Manager.
Fulfill program or contract requirements as directed by the Program Director/Manager.
Provide culturally responsive, empathetic care, maintaining appropriate boundaries while serving clients and the community in a mobile setting across Los Angeles and Ventura counties.
Ensure client eligibility for services and assess client needs, conducting assessments and case management activities within the mobile wellness unit or other community locations.
Deliver case management services to clients, including intake, assessment, care planning, linkage to resources, and collaboration with community services while on-site in the mobile wellness unit.
Monitor and track client charts monthly, ensuring service provision is documented and compliance is maintained. Follow up on charts not in compliance.
Complete timely, accurate documentation in accordance with program policies and guidelines.
Securely store client charts and always ensure confidentiality, especially while working in a mobile unit.
Complete Incident Reports within 24 hours of an incident.
Notify the Program Manager of any client, program, staff, or agency issues or concerns as they arise.
Follow all HIPAA compliance standards to ensure privacy and confidentiality.
Attend all scheduled meetings, supervision sessions, and training.
Submit timecards, time-off requests, and activity logs in a timely manner.
Provide required reports to the Program Manager or Coordinator according to the established schedule.
Provide back-up support to other staff as needed.
Participate in Peer Review chart audits to ensure quality service delivery.
Develop and maintain a network of resources and referrals appropriate for client needs.
Schedule visits with service providers and guest speakers for client education and support.
Engage in outreach activities, network-building events, and community resource fairs to expand referral networks and linkages to resources.