Case Manager I/ II

Behavioral Health Services•Pomona, CA

About The Position

The Case Manager I/II conducts substance use screening, care planning, and treatment activities, working with clients and the treatment team to develop individualized care plans. The role supports relapse prevention, life and coping skills, discharge and aftercare planning, and recovery. Case managers provide assistance with benefits, housing, vocational support, community reintegration, and connections to community resources and recovery groups. They may occasionally transport clients and coordinate with employers, housing agencies, medical providers, social services, probation or parole, DCFS, courts, and other community partners. The position monitors client progress and maintains timely, accurate records, including progress notes and intake and discharge documentation. Depending on assignment and scope of practice, the case manager may provide evidence-based services, conduct toxicology testing, record vital signs, document withdrawal-management rounds, and observe client self-administration of medication. The role responds safely to behavioral and medical crises, reports changes in client condition, and supports facility health and safety. Case managers maintain confidentiality and professional boundaries, comply with applicable regulatory and accreditation requirements, participate in supervision, clinical meetings, training, treatment planning, and quality improvement, and follow agency policies. Case Manager II may also coach, consult with, train, or support the development of entry-level staff within their scope of practice. For an SUD program assignment, Case Manager I requires a high school diploma or equivalent, registration or enrollment in a state-recognized substance use counselor certification program, six months of substance abuse experience, and completion of applicable AB 2473 continuing education requirements. Case Manager II requires a high school diploma or equivalent, certification by a state-recognized substance use counselor certification body, and at least two years of substance abuse experience. Registration or certification must be maintained in good standing. For DMH assignments, a bachelor’s degree in social work or a related field is preferred; an associate degree plus related experience may substitute.

Requirements

Case Manager I, SUD assignment: High school diploma or equivalent.
Case Manager I, SUD assignment: Registered and/or enrolled in a state-recognized substance use counselor certification program.
Case Manager I, SUD assignment: Six months of substance abuse experience.
Case Manager I, SUD assignment: Complete the required 80 hours of continuing education in accordance with AB 2473 when applicable, and maintain registration in good standing.
Case Manager II, SUD assignment: High school diploma or equivalent.
Case Manager II, SUD assignment: Certification by a state-recognized substance use counselor certification body.
Case Manager II, SUD assignment: At least two years of substance abuse experience and certification in good standing.
For DMH assignments, maintain professional credentials and attend continuing education as required.
Comply with confidentiality requirements and applicable regulatory and accreditation standards.
Perform crisis-response duties safely and within scope of practice.

Nice To Haves

For DMH assignments, a bachelor’s degree in social work or a related field is preferred.
For DMH assignments, an associate degree plus related experience may be accepted in lieu of a bachelor’s degree.

Responsibilities

Conduct comprehensive substance use screening, care planning, and treatment activities.
Collaborate with clients and the treatment team on individualized care plans.
Support clients with relapse prevention, life and coping skills, discharge and aftercare planning, and recovery support.
Provide case management for benefits assistance, housing navigation, vocational support, and community reintegration.
Connect clients with community resources, including 12-Step and other recovery support groups, and provide warm handoffs.
Occasionally transport clients to appointments and other community linkages.
Build relationships with employers, agencies, organizations, and governmental housing agencies to support employment transitions and housing needs.
Coordinate with medical providers, social services, probation and parole, DCFS, courts, and other community partners.
Facilitate client external communications with supervisor approval and appropriate Release of Information consent.
Prepare letters and progress reports for DCFS and other systems as consented to by the client.
May provide evidence-based services such as CBT, MI, DBT, or Seeking Safety to assigned groups or individual clients.
Monitor client progress and maintain accurate, timely treatment records and progress notes.
May perform toxicology testing, take and record vital signs, and chart relevant information.
For residential assignments, may conduct rounds every 30 minutes for 72 hours for withdrawal-management clients and document symptoms.
For residential assignments, may observe and document client self-administration of medication.
Ensure compliance with applicable regulatory, privacy, and accreditation standards, including DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, and CARF requirements.
Respond safely and within scope of practice to behavioral crises, medical emergencies, suicidal ideation, overdose, or acute intoxication; administer anti-overdose medication as needed.
Report and record observed changes in client condition or behavior, including unusual incidents, and assist with emergency management.
Participate in safety programming and maintain facility health and safety standards.
Attend supervision, clinical meetings, continuing education, treatment team meetings, case conferences, and program planning.
Contribute to agency quality assurance and improvement initiatives.
Maintain professional boundaries, treat clients respectfully, and comply with confidentiality requirements.
Follow BHS policies, procedures, and applicable regulations; represent BHS professionally.
Answer and direct phone calls courteously and take messages.
Attend meetings and trainings and participate in committees as assigned.
Case Manager II may coach, consult with, train, or support the development of entry-level staff within their scope of practice.
Perform other duties as assigned.