Case Manager I/ II

BEHAVIORAL HEALTH SERVICES INC•Pomona, CA

2d•$24 - $29•Onsite

About The Position

The Case Manager I/II provides substance use screening, care planning, treatment support, and case management services. The role supports clients with relapse prevention, life and coping skills, discharge and aftercare planning, recovery support, benefits, housing, vocational needs, and community reintegration. Case Managers coordinate with clients, treatment teams, healthcare providers, social services, probation and parole, child welfare agencies, courts, housing agencies, employers, and community organizations. They may provide transportation, link clients to recovery resources, prepare authorized reports, and provide evidence-based services to individuals or groups. The position monitors client progress and maintains timely treatment records. Depending on program assignment, duties may include toxicology testing, recording vital signs, residential withdrawal-management rounds, documenting symptoms, and observing client self-administration of medications. The Case Manager responds to crises and emergencies within scope of practice, supports facility safety, and follows applicable regulatory, accreditation, confidentiality, and agency requirements. Case Managers participate in supervision, meetings, training, quality improvement, and other assigned activities. Case Manager II may also coach, consult with, train, or support the development of entry-level staff within their scope of practice.

Requirements

Case Manager I assigned to an SUD program: High school diploma or equivalent.
Case Manager I assigned to an SUD program: Registration and/or enrollment in a state-recognized substance use counselor certification program.
Case Manager I assigned to an SUD program: Six months of substance abuse experience.
Case Manager I assigned to an SUD program: Completion of the required 80 hours of continuing education in accordance with AB 2473 when applicable, and maintenance of registration in good standing.
Case Manager II assigned to an SUD program: High school diploma or equivalent.
Case Manager II assigned to an SUD program: Certification by a state-recognized substance use counselor certification body.
Case Manager II assigned to an SUD program: At least two years of substance abuse experience and maintenance of certification in good standing.
For either level if assigned to a DMH program: Bachelor's degree in social work or a related field preferred; an associate degree plus related experience may be accepted in lieu of the degree.
Ability to perform duties in accordance with applicable confidentiality, regulatory, accreditation, and agency requirements.
Ability to respond to client crises and emergencies safely and within scope of practice.

Nice To Haves

For DMH program assignments, a bachelor's degree in social work or a related field is preferred.

Responsibilities

Conduct comprehensive substance use screening, care planning, and treatment activities.
Contribute to individualized care plans in collaboration with clients and the treatment team.
Support clients with relapse prevention, life and coping skills, discharge and aftercare planning, and recovery support.
Provide case management services, including benefits assistance, housing navigation, vocational support, and community reintegration.
Link clients to community resources, including 12-Step and other recovery support groups, and provide warm handoffs.
Occasionally provide transportation for clients to DPSS appointments and other linkages.
Develop collaborative support systems with community employers, agencies, and organizations to help clients transition into employment.
Develop and maintain partnerships with governmental housing agencies to respond to client housing needs.
Coordinate with medical providers, social services, probation and parole, DCFS, courts, and other community partners.
Facilitate external communications for clients as approved by a supervisor and authorized through a Release of Information.
Prepare letters and progress reports for DCFS and other systems, including authorized reporting information.
May provide evidence-based services such as CBT, MI, DBT, or Seeking Safety to assigned groups or individual caseloads.
Develop or maintain knowledge of evidence-based practices, medications for addiction treatment, co-occurring disorders, community resources, self-help support, and treatment philosophies.
Monitor client progress and maintain accurate, timely treatment records and progress notes, including daily activities, service entries, and intake and discharge documentation.
May perform toxicology testing, take and record vital signs, and chart relevant information.
For residential program assignments, may conduct rounds every 30 minutes for 72 hours for withdrawal-management clients and document withdrawal symptoms.
For residential program assignments, may observe and document client self-administration of medications.
Ensure compliance with applicable regulatory and accreditation standards, including DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, and CARF requirements.
Respond safely and within scope of practice to behavioral crises, medical emergencies, suicidal ideation, overdose (including administration of anti-overdose medications as needed), and acute intoxication.
Report and record observed changes in client condition or behavior, including unusual incidents.
Identify, report, and assist with management of emergencies; participate in safety programming and maintain facility health and safety standards.
Attend supervision, clinical meetings, and continuing education to maintain credentials.
Participate in treatment team meetings, case conferences, program planning, and agency quality assurance and improvement initiatives.
Maintain professional boundaries and standards, treat clients with respect and concern, and comply with confidentiality requirements.
Follow BHS policies and procedures and applicable regulations; represent BHS professionally.
Answer phones courteously, direct calls appropriately, and take messages.
Attend meetings and trainings, participate in committees as assigned, and perform other duties as assigned.
Case Manager II may coach, consult with, train, or support development of new or entry-level staff within their scope of practice.