Case Manager II

Catholic Charities • San Francisco, CA

6d • Onsite

About The Position

Catholic Charities Housing Support Services Edith Witt Senior Community consists of 107 affordable apartments for low-income seniors. The role is designed to provide individual and crisis intervention counseling and services to program clients to ensure they can maintain their housing. The position requires sensitivity to the needs of the senior citizen community and potential language barriers, to implement and deliver all aspects of peer support, and to assist program participants in achieving short- and long-term goals. A multitude of onsite, community-based, and integrated services are offered to residents. The Case Manager (CM) will work with individuals/families in permanent supportive housing, providing housing subsidies, supportive services, and activities that help sustain healthy lives and self-sufficiency. These services assist seniors in obtaining and maintaining residential, financial, and psychosocial stability. The Edith Witt Program is one of many programs that provide a continuum of services to families. The case manager will be responsible for core housing case management, benefits advocacy, support services for physical and mental health (acute/chronic), and problem-solving. The role involves providing assistance to people accessing other applicable housing opportunities and helping clients maintain or increase their housing stabilization. The Case Manager will assess participants' needs, provide immediate services, and help establish personal goals and service plans. This position will work with participants around self-sufficiency, independence, and homelessness prevention. Through the program, clients may receive case management referrals to community support and counseling. The Case Manager provides advocacy and referral services as needed to participants and, where possible, assists with maintaining housing. Onsite services include a full range of case management and client services. Additionally, the role supports the "sister" building at 10th and Mission, as well as partnerships with the American College of Traditional Chinese Medicine, Department of Public Health’s Direct Access to Housing program, the Mercy Housing system, and numerous other community organizations providing direct services. The Edith Witt Senior Community, in conjunction with youth and family support services at 10th/Mission Streets, is an intergenerational community in San Francisco’s South of Market neighborhood.

Requirements

• Bachelor’s degree in Social Work, or related field with a minimum of two [2] years directly related experience in case management.
• Sensitivity to, and possess a knowledge of HIV/AIDS services, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic].
• Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.
• Strong knowledge of substance disorders and associated health issues.
• Excellent written and verbal communication skills.
• Electronic data collection, input, and information maintenance.
• Computer Skills and MS Office Suite knowledge.
• Must be Fluent in Cantonese; additional Chinese language dialect are a plus.
• Must have experience in assessments and strong crisis intervention skills, particularly with people with HIV/AIDS, substance use disorders and associated Healthcare [physical and mental health – acute/chronic].
• Certified or familiar with HCV/Housing Quality Standards.
• Interacting with people from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.
• Bilingual English/Chinese [Cantonese] required.
• Achievement and Client oriented.
• Work as part of a team and collaborate with colleagues for successful outcomes.
• Organizational awareness.
• Analyze information, problems, situations, practices or procedures to define the issues/challenges, relevant factors or concerns to accomplish success.
• Formulate logical and objective conclusions through Client Services Plans.
• Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.
• Coordinating people, resources, and information maximize success.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
• Fingerprints: Required.
• TB Screening – Negative Tuberculosis Test: N/A.
• First Aid Certificate: N/A.
• COVID-19 Proof of Vaccination: Required.

Nice To Haves

• additional Chinese language dialect are a plus

Responsibilities

• Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.
• Provide on-going support including but not limited to: information and referral for services, client contact, and assistance in meeting the goals of the client’s service plan.
• Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
• Participate in related programs, agency and community meetings as assigned.
• Consistent with the needs of the Program/Job assignment, entering and maintaining proper client information and program documentation [updates/changes] - client data collection.
• Caseload portfolio assignment up to 150 clients including, but not limited to: crisis intervention counseling and support services, client data collection, information and referral, collection of documents needed for program participation, and coordination of service to address the clients’ immediate needs.
• Demonstrate the ability to engage individuals in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Provide intake and ongoing services including but not limited to: crisis intervention, counseling, support services, client data collection, information and referral, budget development, and rental installment planning.
• Screen for co-occurring disorders and recognize diagnostic criteria used to identify substance abuse or dependency.
• Coordinate services to address the immediate and long-term needs of clients.
• Provide practical support, education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills.
• Participate in all assigned program and organization meetings, case reviews and training.
• Participate in all program activities/events for families; may include some nights and weekends.
• Make referrals and serve as a liaison to other service providers and agencies.
• Conduct community-based workshops relevant to the needs of the client base in coordination with community events.
• Conduct outreach to actively engage tenants in appropriate services, workshops, and Treasure Island community and/or family activities.
• Serve as the liaison between property management, program staff, and residents.
• Assesses and evaluates the needs of individuals and continues caseload contact to develop goals.
• Demonstrate the ability to identify stages of change and use interventions consistent with stages of treatment.
• Assist clients in developing strength-based, stage wise treatment matched person-centered plans that are designed to address identified needs.
• Completes referral forms, clinical and legal documentation necessary to obtain community-based services for clients as well as collaboration and communication with other SA/MH community partners.
• Provide direct services to residents.
• Educate and connect residents to the wide array of services available to families.
• Provide on-going support services for clients living in subsidized housing, including but not limited to: information and referral for services, with a minimum of quarterly client contact.
• Documentation: Input, maintain proper client and program documentation [updates/changes] client data collection, information and referral, collection of documents to address Participants’ immediate needs and long-range goals.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destablize a housing and to conduct an appropriate intervention as required.
• Provide on-going support including but not limited to: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
• Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.
• Interface with other agencies and departments to insure appropriate client compliance with Program requirements.
• Participate in related program, agency and community meetings as assigned.
• Other duties as assigned.
• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• Serves on a quarterly case record review committee for Performance and Quality Improvement.
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level