Community Case Manager
About The Position
Aging Services of North Central Massachusetts (ASNCM) is seeking a Community Case Manager – Older Adult Services to join our State Home Care team. This position is ideal for professionals who enjoy building meaningful relationships, working independently, connecting consumers with community resources, and helping older adults remain safely in their homes. Rather than sitting behind a desk all day, you will work directly with consumers, family members, caregivers, healthcare providers, and community partners to assess needs, develop service plans, and coordinate services that improve quality of life and support independent living. The State Home Care Case Manager role includes assessing needs, developing service plans, coordinating resources, monitoring progress, and maintaining program documentation.
Requirements
- Bachelor's degree or equivalent experience.
- Valid driver's license.
- Access to a legally insured and registered motor vehicle.
- Ability to travel throughout North Central Massachusetts.
Nice To Haves
- Enjoy helping people solve problems and access services.
- Build trust and rapport easily with older adults, caregivers, and community partners.
- Are organized and able to manage multiple priorities independently.
- Are comfortable using technology, electronic documentation systems, and Microsoft Office applications.
- Communicate professionally and follow through on commitments.
- Enjoy working both independently and as part of a team.
- Want a career that allows you to make a meaningful impact in your community.
Responsibilities
- Conduct assessments to evaluate physical, social, environmental, and emotional needs.
- Develop individualized service plans that support safe and independent living.
- Meet with consumers and caregivers to identify goals and service needs.
- Connect consumers with community resources and support services including housing assistance, fuel assistance, healthcare services, Medicaid-related programs, and other community supports.
- Coordinate services with family members, caregivers, healthcare providers, and community agencies.
- Monitor consumer needs and adjust service plans as circumstances change.
- Advocate for consumers and help them navigate complex systems.
- Maintain accurate documentation, authorizations, notices, assessments, and monthly reports.
Benefits
- Health, dental, and vision insurance
- Retirement plan with employer contribution
- Generous paid time off
- Paid holidays
- Employee Assistance Program
- Ongoing professional development
- Federal Mileage Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
