Community Standards Associate

CCMC • Spring, TX

1d

About The Position

The Community Standards Associate supports the community standards team in preserving and enhancing property standards in master-planned communities. The role performs administrative, coordination, and documentation tasks; assists homeowners with modification applications and governing documents; coordinates applications through approval or denial; and supports inspections and violation tracking. It also includes reviewing residential violations while driving through the community, noting common-area landscaping concerns, and providing light administrative support to the HOA office as needed.

Requirements

• One year of experience in a similar role.
• Excellent communication skills and telephone demeanor.
• Self-motivated, dependable, organized, and efficient, with strong problem-solving skills.
• Working knowledge of Microsoft Office programs.
• Valid driver's license in the state of employment and a personal vehicle with current liability insurance; standard mileage reimbursement is provided.
• Pass a pre-employment drug screen and background check.
• When driving is required, maintain a valid state driver's license for the vehicle class, a clean motor vehicle report, and automobile insurance at statutory limits; notify Human Resources immediately of any change in motor vehicle standing.

Responsibilities

• Perform administrative, coordination, and documentation tasks.
• Provide information, assistance, and materials to new and existing homeowners.
• Educate homeowners about modification applications and governing documents.
• Coordinate modification applications through the approval or denial process.
• Assist with compliance inspections.
• Process and track violations.
• Organize and maintain files.
• Respond to homeowner phone calls and emails.
• Create punch lists for common-area landscaping concerns observed while driving through the community for residential violation reviews.
• Bring specific landscaping items to the association's attention when requested by the developer.
• Perform light HOA administrative tasks as needed to support day-to-day office operations.

Benefits

• Comprehensive benefits package, including medical, dental, and vision.
• Wellness program.
• Flexible Spending Accounts.
• Company-matching 401(k) contributions.
• Paid time off for vacation, holidays, medical needs, and volunteering.
• Paid parental leave.
• Training and educational assistance.
• Employee Assistance Program and Calm Health support programs.
• Optional short- and long-term disability, life insurance, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed