Community Services Scheduling Specialist

HUMAN SERVICE AGENCY•Watertown, SD

7d•Onsite

About The Position

The Community Services Scheduling Specialist supports New Horizons’ mission of helping people achieve self-reliance and exercise control over their lives. The role assists people in pursuing their goals, dreams, and personal desires through individualized supports and services, while coordinating client and staff schedules, activities, and services. The position promotes the health, safety, welfare, rights, and independence of people served, including appropriate risk-taking. The Specialist monitors individual support needs, assists with personal funds according to established procedures, advocates for people served, and helps ensure appropriate supports are provided. The role uses assessment information to support person-centered planning and implementation of Personal Support Plans, complies with applicable regulations and reporting requirements, and serves as a liaison among people served, families, guardians, and other agencies. The position develops and maintains schedules for clients and staff, prepares monthly sign-up sheets, enters scheduling requests and updates by the end of each business day, and responds to call-outs and other changes by updating and communicating staff schedules. It also assists with activities, special events, and community outings, and attends Individualized Service Plan meetings and other team meetings as needed. Other consistent duties may be assigned. The position involves frequent extended periods of sitting and computer-monitor use. It may occasionally require lifting more than 50 pounds during medical emergencies or behavior support, as well as bending, stooping, climbing stairs, pushing or pulling, and driving. The role requires access to Electronic Personal Health Information (EPHI) and compliance with applicable HSA policies and security procedures. Services provided by HSA are to be welcoming, accessible, integrated, and responsive to the complex needs of people with co-occurring disorders or conditions.

Requirements

High school diploma or GED.
Valid driver’s license and safe driving record.
Successful completion of a criminal background check.
Ability to pass a pre-employment drug test.
Ability to read, understand, and comply with applicable HSA policies and procedures for protected information and security.

Responsibilities

Support people in achieving their goals, dreams, wishes, and personal outcomes through individualized supports and services.
Promote the health, safety, welfare, rights, and independence of people served while supporting appropriate risk-taking.
Monitor individual support needs and assist with personal funds in accordance with established procedures.
Advocate for people served and help ensure appropriate services and supports are provided.
Use assessment information to support person-centered planning and implementation of Personal Support Plans.
Comply with applicable regulations and reporting requirements for the Division of Developmental Disabilities and other agencies.
Coordinate communication and services among people served, families, guardians, and other agencies.
Develop and maintain client and staff schedules to support Community Services operations and appropriate staffing coverage.
Prepare monthly sign-up sheets and enter scheduling requests and updates by the end of each business day.
Update staff schedules in response to call-outs and other changes, and communicate updates to appropriate staff.
Assist with planning and organizing activities, special events, and community outings.
Attend Individualized Service Plan meetings and other team meetings as needed.
Perform other duties consistent with the position’s responsibilities and non-exempt classification.