Community Services Liaison/HCBS

Valley Mountain Regional Center•Stockton, CA

2d•Onsite

About The Position

Valley Mountain Regional Center is excited to announce we are looking for a Community Services Liaison-HCBS to join our Quality Assurance team! This is a wonderful opportunity to take your knowledge of services, compliance, and case coordination to the next level. If you are ready to support providers, collaborate across departments, and play a key role in ensuring high-quality services for the individuals we serve, this might be your next move.

Requirements

At least 18 months as a Service Coordinator or Community Services Liaison OR Bachelor’s degree in Human Services or related field
Two (2) years in a case-carrying or administrative role with direct experience supporting residential or dependent populations
Experience in licensed facilities or related fields may also qualify
Effective communication, critical thinking, and collaboration skills
Proficiency in Microsoft Outlook, Word, and Excel
Reliable transportation and ability to travel throughout the service area

Responsibilities

Conduct annual audits of residential, day program, and supported living vendors
Ensure compliance with Title 17, Medicaid Waiver standards, and VMRC best practices
Respond to complaints and Special Incident Reports
Assist in developing corrective action plans
Provide technical support to Case Management staff
Collaborate with Community Care Licensing, County Mental Health, and community partners
Follow up on provider-related concerns
Support vendor training, workshops, and onboarding
Strengthen compliance and service quality
Participate in inter-agency meetings and internal committees
Contribute to quality assurance initiatives
Promote improved outcomes and protect consumer health and safety
Conduct annual audits of vendor programs to ensure regulatory and best practice compliance
Support implementation of the Quality Assurance Plan, including audits, training, and corrective action plans
Assist with vendor orientation, workshops, and training sessions
Provide technical support to Case Management regarding vendor-related concerns
Participate in inter-agency meetings to follow up on provider-related complaints
Follow up on Special Incident Reports to assess standard of care compliance
Attend Risk Assessment and Behavior Modification Review Committee meetings as needed
Investigate and follow up on Community Services Alerts and recommend corrective actions
Communicate concerns and trends to leadership regarding vendor service issues
Assist in investigations of serious regulatory violations
Perform other duties as assigned