Community Liaison

Amae Health•San Francisco, CA

5h•Onsite

About The Position

Severe mental illness affects over 15 million adults in the United States, and the existing healthcare system has systematically failed to build adequate solutions. Amae Health, a Series B, venture-backed Public Benefit Corporation, is dedicated to solving this frontier problem by developing new science, care, and technology. They deliver specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide, integrating psychiatry, therapy, primary care, dietitians, and community support. Amae Health also builds proprietary clinical protocols, novel measurement, and an AI-driven data platform designed specifically for severe mental illness. The impact of their work includes fewer hospitalizations, greater stability, and more people living meaningful lives in their communities. The team consists of clinicians, operators, technologists, and scientists who are committed to redefining the system for better patient outcomes. The Community Liaison will join the Community Engagement Team, building and maintaining strong relationships with community stakeholders and championing Amae's mission to deliver compassionate, comprehensive mental health services to individuals with serious mental illness. This full-time role requires a home address within the San Francisco, CA region.

Requirements

3+ years of client or customer-facing experience with defined engagement targets
Proven track record of building a referral base and relationships in business development, sales, community outreach, or referral management
Knowledge of and passion for mental health and wellness
Excellent oral and written communication skills, including strong public speaking ability
Reliable transportation and ability to travel throughout the Los Angeles region
General computer proficiency and ability to learn tools like Google Suite, Slack, and CRM systems

Responsibilities

Actively manage and grow patient referrals in your region through systematic outreach to existing provider partners
Identify and develop new potential referral sources to grow Amae's presence
Coordinate rapid responses to urgent patient situations, collaborating with hospital systems, social workers, and providers
Work closely with clinical staff to ensure referred patients are connected with appropriate care
Serve as a visible, trusted ambassador for Amae Health in the community
Track outreach activity, referral outcomes, and pipeline in CRM to meet or exceed enrollment targets
Develop quarterly market plans in collaboration with clinical and leadership teams
Participate in weekly team meetings; complete documentation accurately and on time