Community Liaison

Pennant Group • Tucson, AZ

1d

About The Position

Responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers. The employer for this position is The Pennant Group, Inc., a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Agape Hospice is a Local Tucson hospice, committed to providing the highest quality, patient-centered hospice services to our patients. We firmly believe that we are here to help patients and their families on the end of life journey in 3 main ways: 1. Providing comfort where there is pain 2. Providing solutions where there are challenges 3. Providing peace in the midst of chaos.

Requirements

• Establishing and maintaining positive relationships with customers and referral sources
• Responding to customer requests and concerns
• Negotiating service contracts with managed care organizations, government agencies, and other payers
• Knowledge of laws, statutes and regulations regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials
• Knowledge of community resources

Responsibilities

• Adheres to all laws, statutes and regulations regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials.
• Ensures maximum third-party reimbursement through effective negotiation of service contracts with managed care organizations, government agencies, and other payers.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Builds and monitors community, customer, payer and patient perceptions of Organization’s Name as a high-quality provider of services.
• Assist in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge of the Agency markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by the Agency.
• Monitors and reports cost effectiveness of marketing efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed