Community Liaison

C2 GPS- Capital Area Workforce•Austin, TX

1d•Hybrid

About The Position

The Community Liaison is responsible for maintaining business partnerships with local employers, promoting resources for the community, and supporting the workforce system and customers. C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

Requirements

Knowledge of workforce development, economic development, and business trends.
Knowledge of the local communities being served and understanding labor market and resources.
Knowledge of effective case management and counseling.
Can work with diverse customers with unique needs and communication styles.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service, interpersonal skills, and leadership skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
High School Diploma or GED required.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

Associates or Undergraduate degree preferred.
Relevant work experience may be considered in lieu of required education.
Bilingual in English and Spanish preferred.

Responsibilities

Partners and builds relationships with community-based providers to implement and promote initiatives in designated communities.
Serves as a resource to civic and social services organizations within the service delivery area to ensure the availability of programs that impact the target populations.
Identifies community resources to educate and assist customers on workforce development services.
Uses workforce resources efficiently to achieve goals and meet performance measures.
Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers.
Proactively builds social media channels, online platforms, and in-person presentations.
Drives social media presence through various digital channels.
Initiates and manages SMS messaging campaigns,
Develops relationships with potential referral sources, follows-up and maintains partnerships, relationships with customers, followers/fans, and other community organizations.
Performs other related duties as assigned.