Community Services Coordinator - Coach Education

USTA National Headquarters•Austin, TX

23h•Hybrid

About The Position

The Community Services Coordinator (CSC) advances USTA’s mission to grow tennis and inspire healthier people and communities. Working within a designated territory, the CSC provides consultation, business development strategies, and customized service to local tennis providers and organizers, while cultivating partnerships with non-tennis organizations to expand participation. The position also manages one or more Community Services programs. This opening particularly seeks candidates with experience or knowledge in Coach Education and USTA Coaching, though this knowledge is preferred rather than essential. Residency in either the Greater Austin or Greater Houston territory is required. The CSC works with the Director of Community Services, USTA Section and National staff, volunteers, Community Tennis Associations, tennis directors and providers, coaches, and physical education teachers. The role includes customer service, program and workshop management, community outreach, event coordination, administrative reporting, and budget management. It requires travel and work during evenings and weekends as needed, approximately 50% of the time. USTA Texas offers a hybrid work approach combining remote work with in-office collaboration. The salary is commensurate with education and experience. Applicants should submit a cover letter, resume, salary requirements, and three references with contact information to the Director of Community Services.

Requirements

Authorized to work in the United States; USTA Texas does not provide sponsorship.
Bachelor’s degree from an accredited college or university, or equivalent work experience.
Relevant experience in customer care and/or territory management.
Proficiency in Google Workspace, Microsoft Office Suite, and related platforms, with demonstrated ability in data management, reporting, and analysis.
Ability to travel and work nights and weekends as needed, approximately 50% of the time.
Ability to learn additional software as needed.
Strong attention to detail.
Task-oriented problem-solving ability.
Exceptional verbal and written communication skills.
Ability to work in a cross-functional environment with varied stakeholders and decision-makers.

Nice To Haves

Prior experience working with USTA, USTA Texas, and/or Community Tennis Associations (CTAs).
Background operating and/or implementing USTA tennis programs, particularly USTA Coaching.
Knowledge of Coach Education strategies, particularly those aligned with the mission of USTA Coaching.
Professional background in nonprofit, volunteer-driven organizations.
Demonstrated experience engaging and serving diverse communities.
Experience organizing, managing, and directing large participation events.
On-court tennis training experience.
Ability to use data analysis to develop effective, community-driven programming strategies.
Ability to work successfully with volunteers and follow nonprofit systems of operations.
Conflict-resolution skills.

Responsibilities

Provide customer service to tennis providers and organizations to attract, engage, and retain participants and increase play frequency.
Establish, grow, and support key USTA and industry initiatives by gaining support, acceptance, and distribution through local providers.
Manage one or more Community Services programs as the Section point of contact to the associated National program, specifically USTA Coaching and Coach Education.
Manage USTA Coaching Workshop schedules, including recruiting Coach Developers, managing workshops onsite, and marketing scheduled workshops.
Create and manage opportunities to attend, coordinate, or deliver workshops, events, and meetings that strengthen local tennis delivery and attract, engage, and retain participants.
Assist facilities and organizations with program information, marketing materials, grant information, and other resources.
Promote tennis opportunities to multicultural and diverse populations.
Initiate relationships with non-traditional tennis outlets.
Manage administrative reporting, data entry, phone calls, conference calls, webinars, and training as required.
Manage the individual CSC budget and any assigned Community Services program budget.
Work cooperatively with USTA Section staff, USTA National staff, and volunteers.
Perform duties assigned by the Director of Community Services and Executive Director.
Attend meetings as required by the Executive Director, including in-person and virtual meetings, webinars, and quarterly calls presented by USTA National and USTA Texas.
Perform additional duties assigned by the Executive Director or direct supervisor.