Community Education Coordinator I

Members First Credit Union•Midland, MI

9d•Hybrid

About The Position

The Community Education Coordinator I helps Members First Credit Union deliver on its mission, vision, and brand promise by advancing financial wellbeing and education in the communities it serves. The role develops and delivers educational content, builds relationships with schools and community organizations, supports grant-funded programs, provides financial coaching, and measures program outcomes to demonstrate impact and guide improvements. The coordinator serves as a primary financial-wellbeing ambassador across branch communities. The position delivers presentations and one-on-one coaching, supports education initiatives for vulnerable and underserved populations, coordinates employee volunteers, and contributes to curriculum development and community outreach. This is a hybrid position with an expectation of three days in the office and flexibility to work at changing locations as needed. The successful candidate must obtain the Certified Credit Union Financial Counselor (CCUFC) designation within the first three months of employment and the Financial Trauma-Informed Specialist (FTIS) designation within the first six months. A bachelor’s degree and 1–3 years of relevant experience are required.

Requirements

Bachelor’s degree in education, teaching, business, communications, human services, nonprofit management, or a related field.
1–3 years of experience assessing curriculum, facilitating presentations, and tailoring educational content for schools, nonprofits, and diverse community groups.
1–3 years of experience building community relationships, supporting grant-funded initiatives, and evaluating program metrics to measure impact and drive continuous improvement.
Proficiency in Microsoft Word, Excel, and Outlook.
Demonstrated commitment to community development, financial empowerment, and serving low-income and vulnerable populations.
Ability to engage effectively and build trust with people from diverse backgrounds, experiences, and perspectives.
Ability to research, interpret information, and analyze data to identify trends, insights, and opportunities.
Effective written and interpersonal communication skills.
Ability to serve as a subject-matter expert on financial education and coaching best practices.
Sound judgment in managing timelines and reporting obligations.
Knowledge and understanding of challenges faced by underserved communities.
Ability to adapt presentation content and delivery methods for diverse audiences.
Ability to organize and prioritize work, manage multiple responsibilities, adapt to changing priorities, and deliver on commitments.
Ability to work as part of a team and autonomously when necessary.
Collaboration, active listening, and relationship-building skills.
Commitment to the credit union philosophy of people helping people and to a mission-driven culture.
Ability to thrive in a fast-moving environment, adjust priorities, and adapt to new technologies.
Attention to detail and accuracy.
Ability to maintain knowledge of credit union culture, membership, markets, products, and services.
Courtesy, tact, and diplomacy in routine contacts with people inside and outside the organization.
Ability to obtain the Certified Credit Union Financial Counselor (CCUFC) designation through America’s Credit Unions within the first three months of service.
Ability to earn the Financial Trauma-Informed Specialist (FTIS) designation within the first six months of service and effectively apply and maintain it.
Ability to effectively apply and maintain financial counseling concepts gained through America’s Credit Unions’ Financial Counseling Certification Program (FiCEP).
Ability to move or transport up to 25 pounds.
Ability to remain stationary for 2–4 hours at a time.

Responsibilities

Serve as the primary ambassador for financial wellbeing within M1 branch areas.
Proactively market, schedule, and deliver financial education presentations for community groups, nonprofits, and schools.
Facilitate learning using targeted resources, including the Banzai financial education curriculum for youth programming.
Build relationships with community initiatives, nonprofit organizations, and school systems to understand community needs and support successful outcomes.
Provide financial education addressing barriers to economic mobility and disparities in financial access and knowledge.
Conduct one-on-one financial coaching in the community, helping individuals navigate financial challenges, build budgets, and develop sustainable pathways to financial stability.
Seek partnership opportunities with local organizations, school districts, and community hubs across M1’s service area.
Identify financial literacy gaps and propose solutions for underserved populations.
Represent the credit union in communities through participation in Michigan Credit Union League Financial Education Connection, local Chamber meetings, and community and school initiatives and events.
Serve on the Members First Credit Union FICEP Committee, contributing to core curriculum development and continuous quality improvement of financial coaching and education efforts.
Design a train-the-trainer program to prepare and encourage M1 team members to deliver financial education to students.
Establish a process to schedule, deploy, and support M1 team volunteers across branch communities.
Champion specialized financial initiatives for vulnerable populations.
Provide education and coaching support for grant-funded projects serving vulnerable and underserved populations, including youth in foster care, alternative high school students, residents of affordable housing, and recipients of financial support.
Track program impact and outcomes for grant reporting, recertification, and continuous improvement.
Share success stories that demonstrate the impact of financial empowerment.
Recommend improvements and provide insights to support program effectiveness and desired outcomes.
Collaborate with the Marketing Department on financial coaching and education communications.
Support grant-writing and reporting initiatives as requested.
Identify and elevate stories that showcase M1’s community impact.
Perform general office support functions as necessary and deliver on the Credit Union’s Service Promises.