Community Services Coordinator, Inclusion Support and Crossing Guards

City of Santa Clarita•Santa Clarita, CA

About The Position

Under the direction of a Community Services Supervisor, the Community Services Coordinator develops, coordinates, and implements the City’s Inclusion Support Services and Crossing Guard programs. The position trains, schedules, and oversees inclusion staff and crossing guards, works with City departments and school districts, and provides guidance on inclusion strategies, behavior management, and effective support techniques. Inclusion Support Services help individuals with varying abilities participate in City classes, camps, programs, and events. The Crossing Guard program supports safe, efficient pedestrian crossings at school zones throughout the community. The position also plans and implements programs and special event activities, monitors assigned budgets, evaluates program effectiveness, prepares reports and recommendations, maintains program records and data, manages website information, and provides customer service to participants, families, and the public. It directly hires, schedules, supervises, and trains approximately 60 part-time, seasonal, and temporary staff over the year, including about 40 crossing guards and 20 inclusion aides. The anticipated schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with occasional nights and weekends based on operational needs. The position requires a high school diploma or GED and two years of experience working with youth in a school, recreation, or other youth-serving setting. An associate’s degree, experience with the special needs community, and supervisory or leadership experience are highly desirable. The successful candidate must possess or be able to obtain a valid Class C California driver license and must possess or obtain within three months of hire American Red Cross CPR, AED, and First Aid certification and Instructor certification.

Requirements

High school diploma or GED equivalent.
Two years of experience working with youth in school, recreation, or other youth-serving settings.
Possess or be able to obtain a valid Class C California driver license.
Possess or obtain within three months of hire American Red Cross CPR, AED, and First Aid certification and Instructor certification.
Knowledge of youth recreation programs, including day camps, community centers, recreational classes, and inclusion services.
Knowledge of inclusion practices, disabilities, and the social, health, behavioral, and developmental needs of individuals with special needs.
Knowledge of the Americans with Disabilities Act (ADA) and its application in recreational settings.
Strong leadership, communication, presentation, and interpersonal skills, including the ability to train, mentor, and direct staff and communicate effectively with staff, participants, parents, school districts, and the public.
Strong conflict management, problem-solving, and decision-making skills.
Strong organizational skills, including the ability to prioritize and manage multiple projects, adapt to changing priorities, maintain accurate records, and meet time-sensitive deadlines.
Strong fiscal, data-management, and analytical skills, including budget tracking, program evaluation, recordkeeping, and developing recommendations for program improvements.
Strong computer skills and ability to use and learn software and technology, including Microsoft Office, registration systems, and website management tools.
Ability to demonstrate ethics, integrity, professionalism, initiative, accountability, and the ability to work independently and collaboratively.
Ability to work evenings and weekends as needed.
Ability to lift and drag equipment weighing 25 pounds or more.
Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered.

Nice To Haves

Associate’s degree.
Experience working with the special needs community.
Supervisory or leadership experience.

Responsibilities

Assist with hiring, scheduling, supervising, and training approximately 60 part-time, seasonal, and temporary staff throughout the year, including 40 crossing guards and 20 inclusion aides.
Coordinate Inclusion Support Services, including participant intake, staff assignments and scheduling, staff communication, documentation, and follow-up.
Provide inclusion support and collaborate with program staff, families, participants, and community organizations to identify needs and develop individualized strategies.
Develop and facilitate staff training on inclusion strategies, participant support, behavior management, communication, safety, and reasonable accommodations.
Coordinate the crossing guard program, including training, scheduling, staff oversight, and collaboration with City departments and school districts.
Provide customer service to parents and the general public, share accurate information about policies and procedures, and address participant concerns in a timely manner.
Plan and implement assigned programs and special event activities, and develop and monitor assigned budgets.
Document program progress and effectiveness, and develop and present recommendations for program additions, deletions, or revisions supported by background data.
Prepare reports and presentations for the Community Services division, City departments, and the Parks, Recreation, and Community Services Commission as needed.
Create and update forms using computer applications; retain records; maintain and track program data; and prepare memos.
Collect, maintain, and analyze participation information and other data to evaluate services, identify trends, and support program improvements.
Attend City trainings and conduct staff meetings and trainings.
Manage the website to keep information current and properly showcased.
Establish positive working relationships with City employees, the public, volunteers, and participants.
Perform other duties as assigned.