Community Service Officer

City of Casper•Casper Police Department - Casper, WY

About The Position

The City of Casper is seeking a dependable, service-oriented Community Service Officer to support public safety and the Casper Police Department. The position assists law enforcement personnel, responds to public concerns, enforces parking regulations, and helps maintain a safe and welcoming community. Incumbents enforce parking regulations and provide administrative or clerical assistance. The role receives general supervision from higher-level supervisory and management staff. The position involves field, administrative, and community service work. Duties include responding to service requests, assisting patrol officers with non-emergency incidents and safety hazards, addressing abandoned vehicles and code compliance, conducting VIN checks, taking fingerprints, serving witness subpoenas, preparing reports and maintaining records, assisting with community events and escorts, and preparing documentation or providing testimony in court when necessary. The role requires customer service, accurate recordkeeping, effective communication, and the ability to work independently and respond calmly to emergencies and stressful situations. Employees work indoors and outdoors in varying weather conditions, may encounter hostile or unstable persons and potentially dangerous situations, and may experience critical or traumatic events. The position requires frequent sitting and typing as well as physical activity including standing, walking, lifting, pushing, and pulling. Applicants must pass a background screen and pre-employment drug test. Driving records are required for all new employees, regardless of driving requirements.

Requirements

High school diploma or equivalent (GED).
At least 18 years of age.
At least 6 months of experience performing clerical or law enforcement work.
Ability to work a variety of shifts, including weekends, nights, and holidays.
Ability to testify in court.
Ability to learn local geography, including street names, numbering systems, directional orientation, and major landmarks, and to learn trends in the assigned enforcement area.
Ability to act quickly and calmly in emergencies and stressful situations.
Ability to prepare and maintain accurate records and reports; perform general clerical tasks; and communicate effectively verbally and in writing.
Ability to enforce parking and traffic regulations in a firm but tactful manner and to work independently without supervision.
Ability to learn, interpret, and apply federal, state, City, and department laws, policies, and procedures.
Ability to operate modern office equipment and tools, software, and applications.
Ability to follow oral and written instructions and establish effective working relationships.
Knowledge of customer service, recordkeeping, computers and related software, proper English, and modern office equipment and practices.
Skills in customer service, recordkeeping and report preparation, making judgments based on available information, courteous and tactful interactions, communication, and operating office equipment and software.
Ability to maintain a neat and professional appearance and routinely demonstrate the City of Casper core values.
Ability to meet the position's physical demands, including stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions; light work involving up to 20 pounds of force occasionally and/or up to 10 pounds frequently.
Successful background screening and pre-employment drug test; driving records are required for all new employees.

Nice To Haves

Possession of a valid Wyoming Driver’s License is preferred.

Responsibilities

Answer requests for law enforcement services by telephone and in person at the Police Department.
Perform assigned specialized activities, including enforcing parking ordinances, tagging and towing abandoned vehicles, serving witness subpoenas, conducting VIN checks, and taking fingerprints.
Assist patrol officers by responding to citizen complaints and preparing burglary, found-property, and accident reports.
Assist patrol officers with critical incidents, accidents, and other safety hazards.
Prepare prosecution reports, give evidence, and provide testimony in court as necessary.
Assist the public with escorts for community outreach, fundraisers, funerals, and special events.
Document citizen reports of incidents and collect and verify information.
Maintain activity records, compile data, and prepare reports.
Investigate compliance with local and state codes and ordinances related to zoning, building, and other quality-of-life issues, and provide information to the public.
Respond promptly, professionally, and courteously to the public, citizens, City employees, and others, maintaining a positive customer-service demeanor.
Perform other duties of a similar nature or level.
Follow City safety rules and procedures and respond to or investigate reported accidents, incidents, or unsafe conditions.