Community Service Officer

Mass General Brigham•Boston, MA

4d•$23 - $33•Onsite

About The Position

The Community Service Officer helps provide a safe and secure environment for hospital patients, visitors, and employees. The officer enforces hospital security regulations, patrols assigned areas, and watches for and reports safety hazards and unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, and may assist with patient restraints when authorized. It requires excellent customer service and, when applicable, responsibility for arresting criminal suspects under the authority of a State Special Police license. This is an onsite position at The Brigham and Women's Hospital, Inc., at 10 Vining Street. The schedule is 1 PM to 9 PM, Monday through Friday, for 40 scheduled hours per week. The position requires patient care and is classified as a regular employee role. Pay is listed as $23.34–$33.37 per hour.

Requirements

Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and build trust and respect.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, sound judgment, prioritization, and the ability to develop industrious and creative resolutions.
Customer-service qualities including accessibility, energy, empathy, a positive attitude, collaboration, and flexibility.
Tact, diplomacy, active listening, and articulate communication.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for maintaining supporting documentation.
Intermediate computer skills, including typing and use of database software.
A bachelor's degree in Criminal Justice is preferred; experience cannot be substituted for the degree.
The role requires patient care.

Nice To Haves

Bachelor's degree in Criminal Justice.
Experience in hospital, security or police, emergency medical, or customer service settings; 3–5 years of experience preferred.
Class D Passenger Vehicle Driver's License [State License] – Generic – HR Only.
Basic Life Support (BLS) certification.
Basic Officer Certification (CHSO) from the International Association for Healthcare Security and Safety.
Supervisory Certification (CHSS) from the International Association for Healthcare Security and Safety.
Personal Driver's License (New Hampshire) from the New Hampshire Division of Motor Vehicles.
MGH Security RMV Check/Registry of Motor Vehicles Driving Report.

Responsibilities

Patrol assigned areas, paying particular attention to locations with a history of security problems.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, or damage to hospital property and to patients, visitors, and employees.
Maintain strict confidentiality.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning people involved; notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals as appropriate; make arrests when authorized; and participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, document incidents in a log, and keep the supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Serve as a dispatcher using integrated security systems; dispatch personnel by radio to occurrences and assistance calls, and provide and maintain documentation.
Assist workplace and domestic victims, respond to medical emergencies, assist with patient restraints when authorized, help protect dignitaries, and control pedestrian and vehicular traffic.
Participate voluntarily in departmental committees, task forces, and teams.