Community Service Officer

Mass General Brigham • Boston, MA

2d • Onsite

About The Position

The Community Service Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations, patrolling assigned areas, and promptly reporting safety hazards and unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, and may assist with patient restraint when authorized. It requires excellent customer service and, when applicable, responsibility for arresting criminal suspects under the authority of a State Special Police license. Patient care is required. The position is onsite at 10 Vining Street, with a scheduled shift of 1 PM to 9 PM, Monday through Friday, and 40 scheduled hours per week.

Requirements

• A bachelor’s degree in Criminal Justice is preferred; experience cannot substitute for a degree.
• Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and build positive relationships.
• Ability to deescalate anxious or stressed people and manage aggression.
• Ability to work independently and as part of a team, and to multitask.
• Strong problem-solving, critical-thinking, and analytical skills, with good judgment and prioritization.
• Customer-service qualities including accessibility, energy, empathy, a positive attitude, collaboration, and flexibility.
• Tact, diplomacy, active listening, and clear communication.
• Understanding of community policing, risk analysis, and crime-prevention concepts and practices.
• Strong writing skills for maintaining documentation.
• Intermediate computer skills, including typing and use of database software.

Nice To Haves

• Three to five years of experience in hospital, security/police, emergency medical, or customer service work.
• Class D passenger vehicle driver’s license.
• Basic Life Support (BLS) certification.
• Basic Officer Certification (CHSO) from the International Association for Healthcare Security and Safety.
• Supervisory Certification (CHSS) from the International Association for Healthcare Security and Safety.
• Personal driver’s license from New Hampshire.
• MGH Security RMV check/Registry of Motor Vehicles driving report.

Responsibilities

• Patrol assigned areas, paying particular attention to locations where security problems have occurred.
• Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, and damage to hospital property or harm to patients, visitors, and employees.
• Maintain strict confidentiality.
• Investigate thefts, shortages, and complaints involving potential criminal misconduct by questioning people involved; notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals when appropriate; make authorized arrests; and participate in court proceedings as required.
• Prepare complete and accurate written reports, record incidents in logs, and keep the supervisor informed.
• Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer’s custody.
• Work as a dispatcher using integrated security systems, dispatch personnel by radio to respond to incidents and assistance calls, and maintain related documentation.
• Assist workplace and domestic victims and respond to medical emergencies.
• Assist with patient restraint when authorized, protect dignitaries, and control pedestrian and vehicular traffic.
• Voluntarily participate in departmental committees, task forces, and teams.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time