Community Service Officer

Babson College • Wellesley, MA

40d

About The Position

The Community Service Officer (CSO) is an unarmed, uniformed security professional working under the supervision of a Police Sergeant in the Public Safety Department. The role primarily serves as a call taker and dispatcher in the Communications Center, handling emergency and routine communications and coordinating responses by police, fire, and emergency medical services. The CSO may also patrol campus, enforce parking regulations, provide escorts, support campus events, and assist with other public safety functions. The position supports community engagement and crime prevention and is designated as a Campus Security Authority under the Jeanne Clery Campus Safety Act.

Requirements

• High school diploma or GED.
• One to three years of work experience in a service industry.
• Maintain Hepatitis B vaccination and OSHA-compliant training throughout employment.
• Active CPR certification or completion upon hire.
• Knowledge of modern public safety and police practices in patrol, communications/dispatching, emergency medical and first-responder services, investigation, and crime prevention, with understanding and commitment to Community Policing principles.
• Strong human-relations skills and ability to analyze emergency and non-emergency situations and develop effective courses of action.
• Strong written and oral communication skills.
• Ability to maintain and monitor radio communications; communicate by telephone; answer questions; and enter information and maintain paper and electronic records.
• Commitment to providing law-enforcement and security services in a multicultural community that values individual differences and contributions.
• Knowledge of problem-solving methods and ability to learn the operating procedures of Babson College departments.
• Willingness to work flexible hours and schedules, including overtime assignments.
• Regular physical exertion and walking; ability to travel on and off campus.
• Valid, unrestricted U.S. driver's license held for at least one year, maintained throughout employment, and a driving record meeting the College insurer's criteria.
• Must successfully complete and pass the College vehicle training program within the first 60 days of employment and complete safety training as required by management.
• Ability to carry out Campus Security Authority reporting responsibilities under the Jeanne Clery Campus Safety Act.
• Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks and accepts initiatives, objectives, and solutions.
• Anticipates and embraces change, is willing to acquire and use new skills, takes on challenging tasks, and adapts to changing conditions.

Nice To Haves

• Security, health and safety, emergency medical, or other safety-related experience is recommended.
• Previous security or dispatching experience, especially in a college or university police department, preferred but not required.
• Previous experience in a higher education setting preferred.
• Good mental and physical condition.

Responsibilities

• Receive emergency calls; determine the nature and location of incidents; and dispatch appropriate police, fire, and emergency medical personnel using radio, telephone, and computer systems.
• Operate dispatch software, coordinate communications, relay information between responders and agencies, provide pre-arrival instructions, maintain detailed records, and work in a high-stress, shift-based environment.
• Maintain radio communications with police, assign tasks to officers according to safety priority and personnel availability, and monitor local police and fire radio communications.
• Answer routine business and emergency phone calls and field questions from visitors, students, employees, and guests.
• Perform parking enforcement, foot and mobile escorts, and safety and security duties at campus special events.
• Unlock and lock campus buildings daily.
• Patrol campus on foot and/or by vehicle in an unarmed, uniformed security role.
• Monitor and operate access-control systems, alarm systems, and CCTV.
• Support community engagement by providing services, assistance, and resources to members of the Babson College community.
• Participate in and deliver crime-prevention programming.
• Train other Public Safety personnel as necessary.
• Perform additional assignments and responsibilities as required.
• Forward criminal-offense reports in accordance with the College's reporting structure for assessment, timely warnings, the daily crime log, and annual statistical disclosures.
• Complete the College vehicle training program within the first 60 days of employment and required safety training; maintain an insurable or satisfactory driving record under College criteria.
• Perform assigned duties virtually or in person, including training, special projects, and community engagement activities, as determined by the Chief of Police or designee, and document them as required.

Benefits

• Medical, dental, and vision insurance.
• Group life and long-term disability insurance.
• Business travel accident insurance and mental health benefits.
• Starting vacation of two weeks annually, two weeks of sick time, one week of paid family illness time, six weeks of paid parental leave, and 12 paid holidays per year; President's holidays are determined annually.
• 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Wellbeing programs, a virtual fitness platform, and an employee assistance program.
• Performance- and budget-based bonuses.
• Comprehensive benefits package for full-time employees working at least 28 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED