Community Service Officer

City Of Moorhead•Moorhead, MN

About The Position

The City of Moorhead is hiring a Community Service Officer in its Police Department. This hands-on, public-facing role supports residents by responding to service calls and addressing animal, parking, traffic, and property concerns. The officer patrols the community for ordinance violations and provides professional, courteous communication and practical assistance. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The hiring range is $25.13 to $26.13 per hour ($52,286 to $54,369 annually), with a full salary range up to $35.40 per hour. Employees receive an annual salary increase on their anniversary date and a 6% cost-of-living adjustment in January 2027 under the union contract. The position requires a high school diploma or GED and a valid driver's license. Duties and work conditions include animal care and handling, community patrol, traffic control, operating vehicles and equipment, and responding to varied public-service situations. An extensive criminal history background check, fingerprinting, motor vehicle driving record check, and employment work history check are conducted.

Requirements

High school diploma or GED.
Valid driver's license.
General knowledge of city ordinances, policies, procedures, rules, regulations, and state law.
General knowledge of the geography of the City and the locations of important buildings.
General knowledge of animal control manuals and procedures.
Skill in using unlocking tools and operating motor vehicles.
Ability to understand and carry out oral and written instructions and prepare clear, comprehensive reports.
Ability to analyze situations and take quick, effective, and reasonable action with due regard for hazards and circumstances.
Ability to operate standard office equipment and applicable software, including vehicle systems.
Ability to operate radio communication devices, animal capture and chemical immobilization equipment, and vehicle maintenance equipment.
Ability to deal courteously but firmly with the public under adverse circumstances and maintain effective relationships with associates and the public.

Nice To Haves

Experience working with the community.
Excellent communication skills.
Knowledge of Moorhead geography.
Experience or exposure to domestic and wild animals.
Awareness of City of Moorhead ordinances.

Responsibilities

Respond to calls for service and complaints involving animals, animal bites, lost and found animals, wild or injured animals, diseased or deceased animals, animal cruelty or abuse, parking and traffic, vehicle impoundment and release, graffiti, and found or stolen property.
Help manage the department’s animal pound, including daily care of animals and the facility.
Patrol the City to observe ordinance violations.
Prepare reports, issue citations, follow up on incidents, and testify in court when required.
Make deliveries to City departments and locations.
Assist with setup and traffic control for City events, including parades and marathons.
Prepare property for City public auctions.
Assist with fleet management and coordinate vehicle maintenance.
Perform other duties as requested.
Attend off-site courses, trainings, or seminars when required.