Community Service Officer

Geneva, City of•Geneva, IL

About The Position

The City of Geneva Police Department is seeking a community-oriented, dependable, service-minded individual to serve as a Community Service Officer (CSO). This sworn civilian position supports the department’s daily operations by performing non-emergency public safety and community service duties. The CSO helps maintain positive relationships between the department and the community by providing a visible, approachable, and helpful presence. The role works alongside sworn police officers and other department personnel and includes assisting with non-emergency calls, traffic control, special events, and parking enforcement. The position involves indoor and outdoor work in varied weather conditions. Duties may require prolonged standing and walking, operating a municipal vehicle, directing traffic, lifting and moving equipment, and helping with event setup and breakdown. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. Evening, weekend, and holiday work may be required based on departmental needs, special events, and community activities. This is a full-time, non-exempt position with a regular schedule of 10 a.m. to 6 p.m., Monday through Friday. The City of Geneva describes its benefits package as including comprehensive insurance, generous time off, participation in the Illinois Municipal Fund (IMRF) retirement plan, and access to other self-funded retirement savings accounts. The City also offers a work/life balance and a professional and enjoyable work environment.

Requirements

High school diploma or GED.
Three years of demonstrated customer service experience.
Valid driver’s license with a clean driving record.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

One to three years of experience in a field related to criminal justice is highly preferred.
Bilingual or multilingual abilities are strongly preferred.
A combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

Responsibilities

Provide customer service to the public for non-emergency police inquiries and requests, including vehicle lockouts, parking regulations, street locations, public facilities, and other general requests.
Assist with site setup and crowd control at community special events to support public safety.
Direct traffic during planned and unplanned road closures.
Conduct parking enforcement, including patrolling parking lots, streets, accessways, and other areas; checking meters; chalking tires; and issuing citations when warranted.
Collect cash and other payments from parking depot lots and collection boxes and make bank deposits.
Administer fingerprinting for background purposes, including employment and liquor licensing, as needed.
Assist with educational safety campaigns, car seat installations, and other department initiatives.
Transport paperwork to partner agencies in the area.
Complete basic reports for non-criminal police activities as necessary.
Perform other duties as assigned.