Community Service Officer

City of Streamboat Strings•Steamboat Springs, CO

5d•$26 - $37

About The Position

The Community Service Officer performs routine and complex work supporting law enforcement activities, including enforcement of the Municipal Code as it relates to the City’s trail system, parking, animal welfare, and crowd and traffic control. The role supports the safety, health, and welfare of the public attending special events or using City trails and facilities. The officer also helps the Community Service Supervisor schedule, organize, and lead seasonal Community Service Officers and performs other duties as directed. The position works under the close supervision of the Community Service Supervisor and may supervise seasonal and part-time Community Service Officers as assigned. Duties include patrolling trails, responding to non-criminal calls, handling minor accident reports, providing public information and safety education, issuing warnings and citations, and preparing reports that may support court proceedings. Animal ordinance enforcement and animal control duties may also be assigned. The City describes its workplace as focused on employee well-being, inclusion, teamwork, and excellent municipal service. The stated pay range is $25.58–$37.09, with offers negotiated based on qualifications. Full-time roles are eligible for the comprehensive benefits program.

Requirements

Be at least 18 years old at the time of employment.
Possess, or be able to obtain by the time of hire, a valid state driver's license with no suspension or revocation in any state.
Have no felony convictions or disqualifying criminal histories within the past seven years.
Be able to read and write English.
Have a high school diploma or GED equivalent and two years of general office, communications, or high-contact customer service experience, or an equivalent combination of education and experience.
Have affiliation with the Colorado Association of Code Enforcement Officials.
Have some knowledge of modern law enforcement principles, procedures, techniques, and equipment.
Be able to learn applicable laws, ordinances, department rules, and the City's geography.
Communicate effectively orally and in writing, follow verbal and written instructions, and establish effective working relationships with subordinates, peers, and supervisors.
Apply knowledge and reasoning to make prompt, sound decisions; evaluate alternatives and take appropriate action based on rapidly assessing situations.
Recognize unusual or potentially concerning conditions using sight and hearing.
Be willing to obtain Medic First Aid and CPR certification.
Speak clearly, listen carefully, write clearly and concisely, and use a police communications radio.
Have working knowledge of basic animal behavior, capture and restraint, animal care, and handling techniques.
Use conflict resolution and de-escalation techniques and be sensitive to others' feelings and perceptions.
Maintain state or national certifications through training and continuing education in related topics.
Be able to learn Steamboat Municipal Code and Colorado statutes; animal behavior, handling, and restraint equipment; basic self-defense and tools; crime-scene documentation and evidence collection; animal disease management and prevention; and use of personal protective equipment.
Be able to handle animals humanely.
Pass an in-depth background investigation; job-related tests may be required.

Nice To Haves

Basic Colorado Animal Control Certification, preferably completed within one year.
National Animal Care and Control Certifications.
Colorado Department of Agriculture Bureau of Animal Protection (BAP) Certification.
FEMA Emergency Management Certification 100 and 700.
Certification in the listed animal control and emergency management areas is encouraged within the first year(s) of employment.

Responsibilities

Represent the City of Steamboat Springs and uphold its values while prioritizing safety.
Patrol the City's trail system by bicycle or on foot to deter Municipal Code violations and protect people and property.
Monitor trail signs, lighting, and bridges for maintenance or replacement needs.
Interact with the public to support enjoyment of City facilities and events.
Promote bicycle safety education and clinics for community youth, and work with elementary and preschools on personal and bicycle safety.
Respond to and complete reports on minor motor vehicle accidents.
Direct traffic at accident scenes, street detours, and special events.
Respond to non-criminal dispatch calls and investigate matters such as parking and Municipal Code violations, fingerprint requests, lost and found property, over-the-counter vehicle accident reports, bicycle registrations, and vehicle identification checks.
Issue warnings, citations, and parking tickets when appropriate; assist with crowd and traffic control at special events and assigned code enforcement.
Help the Community Service Supervisor organize crowd and traffic control for special events.
Coordinate with other officers and City departments and exchange information with other law enforcement agencies as needed.
Prepare written reports, correspondence, and other materials; support reports and cases that may require courtroom testimony.
Prepare and assist with incident, hazard, and public-contact records and provide information to the public.
Investigate violations of City animal ordinances, issue warnings or citations, serve related criminal or civil notices or papers, and testify in animal control cases.
Remove dead, injured, or dangerous domestic or wild animals from streets and residential premises; coordinate wildlife assistance with Colorado Parks and Wildlife.
Perform other department duties appropriate to training and experience when assigned.