Community Sales Manager (CSMT)

Taylor Morrison•Alpharetta, GA

About The Position

Taylor Morrison hires new Community Sales Managers as Community Sales Managers in Training (CSMT), regardless of prior home-sales experience. The formal training program is tailored to the trainee’s background, experience, and abilities, and may last from two weeks to one year. Trainees earn $25.00 per hour during training; commission and draw compensation apply upon successful completion of CSM training. The role involves learning about Taylor Morrison homes and communities, sales agreements, financing as a sales tool, CRM-based prospecting, and community management. Trainees shadow experienced Community Sales Managers, complete assigned reading and online courses, and develop product knowledge, sales skills, customer relationship management capabilities, and professional performance through feedback and goal setting. The position is non-exempt, requires keeping a time record, and is eligible for overtime pay. Employees report daily to a division or corporate office or community and adhere to a schedule. Taylor Morrison describes the role as full-time and offers a benefits package to full-time employees. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.

Requirements

Active real estate license where applicable by state.
Proficiency with Microsoft Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer.
Strong organizational and documentation skills.
Customer-service orientation and commitment to making the customer the number-one priority.
Ability to be flexible and prioritize tasks to meet deadlines.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Ability to remain stationary for up to 50% of the time; frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Ability to access, input, and retrieve information from a computer or electronic device and to have face-to-face conversations with customers, coworkers, and managers.
Ability to operate a motor vehicle if applicable.

Nice To Haves

Prior Taylor Morrison experience or successful completion of the training program may override required education and/or experience requirements.

Responsibilities

Participate in training on homes and communities, financing as a sales tool, sales purchase agreements, CRM prospecting, and community management.
Shadow experienced Community Sales Managers to learn sales practices and processes.
Complete assigned reading materials, online courses, and other training activities.
Learn home and community features and benefits, and explain how offerings address customer needs and pain points.
Learn and practice prospecting, presenting solutions, handling objections, closing, communication, active listening, and negotiation.
Build and maintain customer relationships; follow up with prospects, answer inquiries, and resolve issues in a timely manner.
Use CRM tools to track customer interactions and manage accounts.
Participate in performance evaluations and feedback sessions, set development goals, and track progress.
Perform other duties as assigned.
Report daily to the division or corporate office or community and adhere to the schedule.
Access, input, and retrieve information using a computer or electronic device; communicate face to face with customers, coworkers, and managers.
Operate a motor vehicle if applicable and comply with company policies and procedures.