Community Sales Manager (CSMT)

Taylor Morrison•Austin, TX

About The Position

Taylor Morrison is hiring Community Sales Managers through a required Community Sales Manager in Training (CSMT) program. The program provides formal training tailored to the candidate’s background, experience, and abilities, and may last from two weeks to one year. Trainees receive $25.00 per hour during training; after successfully completing the program, compensation is commission plus a draw. The role prepares trainees to sell homes and manage a community by building product knowledge, learning sales methods and customer relationship management, and observing experienced Community Sales Managers. Training includes instruction, assigned reading, online courses, practical shadowing, and regular feedback and performance evaluations. The role requires daily attendance at the division or corporate office or community, adherence to a schedule, and the ability to perform other duties as assigned.

Requirements

Active real estate license where required by state.
Proficiency with Microsoft Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer.
Strong organizational and documentation skills.
Customer-service orientation and commitment to prioritizing the customer.
Ability to be flexible and prioritize tasks to meet deadlines.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Ability to access, input, and retrieve information using a computer or electronic device.
Ability to have face-to-face conversations with customers, coworkers, and managers.
Ability to sit or stand for extended periods and move around the work environment as needed.
Ability to operate a motor vehicle if applicable.
Ability to remain stationary for up to 50% of the time; frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.

Responsibilities

Participate in training on Taylor Morrison homes and communities, using finance as a sales tool, sales purchase agreements, CRM prospecting, and community management.
Shadow experienced Community Sales Managers to observe best practices and gain practical insights into the sales process.
Complete assigned reading, online courses, and other training activities.
Learn home and community features and benefits and explain how offerings address customer needs and pain points.
Learn and practice prospecting, presenting solutions, handling objections, closing, effective communication, active listening, and negotiation.
Build and maintain customer relationships; follow up with prospects, respond to inquiries, and resolve issues in a timely manner.
Use CRM tools to track customer interactions and manage accounts.
Participate in performance evaluations and feedback sessions, set development goals, track progress, and continually improve sales skills.
Report daily to the division or corporate office or community and adhere to the schedule.
Comply with company policies and procedures.
Perform other duties as assigned.