Community Resource Center Associate
About The Position
The Community Resource Center Associate welcomes clients, visitors, and community partners at the Dolores Huerta Resource Center in North Las Vegas, helping create a supportive, organized environment where people feel respected and can connect with needed services. The role combines customer service, administrative support, client intake, scheduling, data entry, and coordination with case managers, service providers, and community partners. The associate supports the center’s daily operations by maintaining client records and program tracking systems, coordinating appointments and shared spaces, responding to inquiries, and assisting with community activities. The position is full-time, non-exempt, and onsite. Local travel and occasional work at community locations may be required. The role involves sitting, standing, walking, computer work, and occasional lifting of up to 50 pounds when applicable.
Requirements
- Bachelor's degree in a related field or equivalent relevant work experience.
- Bilingual in English and Spanish.
- Ability to type at least 60 words per minute accurately.
- Experience in administrative support, client services, data entry, or community-based programs.
- Experience working with diverse populations, including vulnerable or at-risk individuals.
- Experience using Salesforce or similar client management databases.
- Strong communication, customer service, organizational, and problem-solving skills.
- Proficiency in Microsoft Office Suite, Google Workspace, and database management.
- Experience coordinating appointments, managing calendars, and maintaining accurate records.
- Basic understanding of invoice tracking, purchase orders, and expense records.
- Ability to maintain confidentiality and manage multiple priorities in a fast-paced environment.
- Valid, unrestricted driver's license and reliable transportation.
- Ability to obtain a Nevada Food Handler Safety Training Card within 30 days of hire when required.
- Commitment to The Just One Project's mission and core values.
Nice To Haves
- Experience working in a nonprofit organization or community resource center.
Responsibilities
- Welcome and assist clients, visitors, and community partners with professionalism, compassion, and respect.
- Support client intake, collect required information, coordinate appointments, and connect individuals with appropriate services.
- Assist case managers with accurate data entry, client records, and service tracking in Salesforce.
- Answer calls, respond to inquiries, manage correspondence, and maintain confidential records and organized filing systems.
- Coordinate meetings, workshops, shared spaces, and the public-use computer lab.
- Maintain spreadsheets, databases, reports, and program tracking systems.
- Track program activities, client engagement, and outcomes, and assist with reports for the City of North Las Vegas.
- Communicate with service providers, community partners, and internal teams to support program operations.
- Help coordinate community activities, volunteer orientations, office supplies, and daily resource center needs.
Benefits
- Medical, dental, and vision insurance.
- Life insurance, disability insurance, and supplemental insurance options.
- 403(b) retirement plan with employer matching contributions.
- Paid Time Off accrued from the start date.
- Seven floating holidays per calendar year.
- Paid holidays in accordance with the DHRC holiday schedule.
- Birthday time off.
- Paid bereavement leave.
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
