Community Relations Representative (Commercial)

UHS•Reno, NV

About The Position

Prominence Health is a value-based care organization that connects affiliated health systems and independent providers to build trust and collaboration. It works across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships, with a focus on improving health outcomes, controlling costs, and enhancing the patient experience. The Community Relations Representative serves as Prominence Health’s point of contact in the Southern Nevada market, focusing on provider-office engagement and local community brand awareness. The role provides support, advocacy, education, and communications outreach; develops relationships with physician offices and community sales partners; and helps coordinate commercial events and provider initiatives that support sales opportunities and brand awareness. Working with Commercial Sales, Marketing, provider relations, and marketing operations, the representative educates partners about products and services, addresses customer issues, and helps develop and implement a provider engagement strategy. The representative also supports marketing activities, upholds brand and product messaging, and helps maintain a positive public image. The position involves coordinating multiple events, maintaining an annual events calendar, identifying opportunities aligned with company goals, measuring effectiveness, and applying lessons to future efforts.

Requirements

Two years of experience working in insurance or marketing, and/or coordinating or executing community events.
Knowledge and experience in healthcare or community outreach activities or client management.
Valid driver’s license and access to a reliable motor vehicle.
Ability to apply state and federal insurance laws and legislation, and Prominence business processes, to everyday circumstances.
Ability to communicate effectively in English, verbally and in writing.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Ability to work as a self-starter with limited supervision.
Excellent verbal and written communication skills.
Strong time-management, organizational, and follow-up skills, with attention to detail.
Creativity, innovation, and excellent interpersonal skills.
Self-directed, flexible, enthusiastic, and energetic.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, Economics, Finance, or a related field; significant relevant work experience may be considered instead of a formal degree.
Spanish-English bilingual ability.

Responsibilities

Serve as Prominence Health’s point of contact in the Southern Nevada market.
Conduct provider-office and facility visits and develop relationships with physician offices and strategic community sales partners.
Provide support, advocacy, education, and communications outreach to providers and community partners.
Coordinate commercial events and local provider initiatives to support sales opportunities and improve brand awareness.
Work with Commercial Sales, Marketing, and provider relations to educate partners about products and services and address customer issues promptly.
Collaborate with marketing operations to develop, plan, and implement a provider engagement strategy for Southern Nevada.
Support general marketing activities as assigned and uphold Prominence’s brand and product messaging.
Build and maintain a positive public image within the markets served.
Maintain an annual events calendar and manage multiple events simultaneously.
Identify opportunities aligned with company goals, measure effectiveness and results, and apply learning to future efforts.