Community Relations Representative

Essex Property Trust•Seattle, WA

10d•$25 - $34•Onsite

About The Position

The Community Relations Representative delivers an exceptional experience throughout the customer life cycle and serves as a primary point of contact for residents. The role fosters positive relationships, manages communications, facilitates move-in and move-out processes, and supports community management operations with professionalism and strong customer service. Work is primarily conducted in person at an assigned Essex office, with virtual communication used when in-person interaction is not possible. The position works five days per week on-site and will likely include weekend coverage. It involves regular, timely attendance, extended periods at a desk or workstation, occasional delivery of resident notices that may require walking and using stairs for prolonged periods, and occasional travel for meetings, training, and community visits. The role uses standard office equipment and may involve occasional resident events and notice posting across the property portfolio. The posted pay range is $24.50–$33.50 per hour, with new hires generally starting between $24.50 and $29.09 per hour. The role is eligible to participate in Essex’s discretionary annual bonus program. Full-time regular associates are offered benefit packages and career-growth opportunities.

Requirements

High school diploma or equivalent required.
One year of experience in a customer service environment preferred.
Commitment to exceptional customer service and a desire to help people.
Strong organizational and time-management skills to handle multiple responsibilities.
Ability to work independently and collaboratively in a centralized, high-volume hub environment.
Must work on-site in the office five days per week.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Ability to read, write, speak, and understand English.
Ability to use a personal smart device for apps related to property operations and communication.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options in different situations.
Ability to make decisions with a thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
Highly organized with demonstrated project-management skills.
Ability to exercise initiative and meet job requirements and assignments.
Availability to work a flexible schedule, including weekends.
Ability to travel for occasional meetings, training, and community visits.

Nice To Haves

College degree preferred.

Responsibilities

Serve as the primary in-person contact for residents.
Manage communications and inquiries through the customer relationship management (CRM) system.
Facilitate move-in and move-out experiences, including paperwork, in-person identification checks, and answering resident questions in person or virtually as needed.
Address resident questions and concerns promptly and professionally, by appointment or drop-in, to promote a positive resident experience.
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information discreetly and professionally.
Occasionally post notices across the property portfolio.
Perform other duties and special projects assigned to support community operations and resident satisfaction.
Ensure compliance with company policies, procedures, and relevant laws, including Fair Housing, Landlord-Tenant regulations, and OSHA standards.
Maintain alignment with company policies and procedures while managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments.
Maintain regular, consistent, and timely in-person attendance.