Community Relations Director - Assisted Living

Prestige Care • Auburn, WA

3d • Onsite

About The Position

The Community Relations Director serves as the brand ambassador for an assisted living and memory care community and is responsible for driving occupancy. The role markets the community, gives tours, builds referral relationships with healthcare influencers, and welcomes prospective residents and their families. It is an interim role at Prestige Senior Living – Auburn Meadows in Auburn, Washington.

The director is part of the community leadership team and conducts outreach, responds to inquiries, coordinates tours and assessments, supports move-ins, and maintains accurate sales and occupancy records. The position offers onboarding and training, career-development opportunities, and a path to other sales, marketing, and community leadership roles.

Requirements

• An associate degree and at least one year of sales and marketing experience, or two years of sales and marketing experience.
• Experience with budgets, closing sales, and public speaking.
• Access to a personal car and ability to travel frequently.
• Valid driver’s license.

Nice To Haves

• Sales and marketing experience in assisted living, memory care, or senior care.

Responsibilities

• Initiate marketing calls and conduct inbound marketing presentations for discharge planners, doctors’ offices, senior centers, healthcare clinics, and other organizations.
• Answer telephone inquiries, send brochures, and make follow-up calls to close sales.
• Meet census goals through ongoing communication and in accordance with standards set by the Executive Director and regional sales leadership.
• Conduct community tours, home visits, and assessments, explaining the community’s services, lifestyle, convenience, and benefits while following the company’s sales process, guidelines, and philosophy.
• Maintain database documentation and paperwork, and keep the Executive Director and department heads updated on inquiries, tours, outreach plans, move-ins, and move-outs.
• Welcome prospective residents, family members, referral sources, and members of the public in a positive, helpful, and caring manner that reflects the community’s mission and philosophy.
• Maintain accurate records of reserved and occupied units and communicate this information to the Executive Director and Sales and Marketing Director.
• Prepare and distribute marketing reports accurately and on time.
• Attend business and community events where referral sources, prospective residents, caregivers, and their advisors are present.

Benefits

• Comprehensive benefits package, including medical, dental, vision, an Employee Assistance Program, and a 401(k) match.
• Three weeks of paid time off, in addition to standard holidays.
• Comprehensive onboarding and training and development program.
• Career development and advancement opportunities, including a promote-from-within culture.
• Choice of medical plans.
• HSA/FSA accounts.
• Company-paid life and AD&D insurance.
• Retirement plans with a company match for eligible team members.
• Education reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree