Community Relations Coordinator/Sales Coordinator

Cogir Management, USA • Chandler, AZ

5d

About The Position

Cogir Senior Living is hiring a Community Relations Coordinator (Sales Coordinator) to support the smooth transition of new residents into the community. The coordinator develops in-depth knowledge of the property’s products and services and represents the community accurately to referral sources and prospective clients. The role also fosters relationships with residents, families, community partners, and local organizations to promote the community and support a thriving environment. The ideal candidate is dynamic, empathetic, detail-oriented, and passionate about improving seniors’ lives. Candidates from retirement living, hotel, and real estate industries are welcome.

The coordinator assists the Community Relations Director with lead management and census growth, guides prospective residents through the sales process, manages inquiries and follow-up, gives tours, and supports reporting and move-in preparation. The role also helps residents and families adjust during and after move-in, maintains accurate CRM records, builds relationships across the community, and assists with special events.

Requirements

• High school diploma.
• Proven success in achieving sales goals and quotas.
• Positive team-player mentality and passion for serving seniors.
• Ability to work in a fast-paced environment and work evenings and/or weekends if needed.
• Knowledge of computer systems, particularly Excel, Word, and Outlook.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree in marketing, business, or a related field, or an equivalent combination of experience and education.
• At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing.
• Experience with Yardi or similar CRM software.

Responsibilities

• Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
• Qualify prospects, convert qualified prospects to tours, and convert tours to deposits using the sales process.
• Handle inbound telephone, walk-in, and mail inquiries as directed; complete inquiry forms, enter information into the sales and marketing database, and follow up with correspondence.
• Give community tours and provide marketing information to prospective residents and families.
• Assist the Community Relations Director with routine and special sales and marketing reports.
• Follow up with potential residents, referral sources, and other interested parties.
• Assist with preparing required sales reports and sales activity boards.
• Assist with preparing and processing information required for successful move-ins.
• Help residents and their family members adjust to the facility during and after move-in.
• Maintain the community’s Yardi Customer Relationship Management software accurately and promptly.
• Build relationships among residents, department heads, and staff who provide daily services to support resident satisfaction.
• Understand community care regulations to ensure appropriate prospect placement and education.
• Assist with setting up and tearing down special events.

Benefits

• Base salary and commissions
• Early access to paycheck
• Health, dental, vision, and life insurance
• Paid vacation, holidays, and sick leave
• 401(k) with company match
• Free meals at work
• Employee Assistance Program
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED