Community Relations Coordinator/Move in Coordinator
About The Position
The Community Relations Coordinator/Move-In Coordinator is responsible for helping new residents transition smoothly into the community. The role requires in-depth knowledge of the property's products and services to represent the community accurately to referral sources and prospective clients. The coordinator builds relationships with residents, families, community partners, and local organizations to promote the community and support a thriving environment. The position is suited to a dynamic, empathetic, detail-oriented professional passionate about improving seniors' lives. Candidates from retirement living, hotel, and real estate industries are welcome. The coordinator assists the Community Relations Director with lead management and census growth, prospect qualification and follow-up, tours and deposits, sales reporting, and move-in preparation. They also help residents and families adjust during and after move-in, maintain accurate CRM records, and coordinate special events.
Requirements
- High school diploma required.
- Proven success in achieving sales goals and quotas.
- Positive team-player mentality and passion for serving seniors.
- Ability to work in a fast-paced environment and work evenings and/or weekends if needed.
- Knowledge of computer systems, particularly Excel, Word, and Outlook.
- Valid driver's license.
Nice To Haves
- Bachelor's degree in marketing, business, or a related field, or an equivalent combination of experience and education.
- At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing.
- Experience with Yardi or similar CRM software.
Responsibilities
- Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
- Qualify prospects, convert qualified prospects to tours, and convert tours to deposits using the sales process.
- Handle inbound telephone, walk-in, and mail inquiries as directed; complete inquiry forms, enter information into the sales and marketing database, and follow up with correspondence.
- Give community tours and provide marketing information to prospective residents and families.
- Assist the Community Relations Director with routine and special sales and marketing reports as requested.
- Follow up with potential residents, referral sources, and other interested parties.
- Assist with preparing required sales reports and sales activity boards.
- Assist with preparing and processing required information for successful move-ins.
- Help residents and family members adjust to the facility during and after move-in.
- Maintain the community's Yardi Customer Relationship Management (CRM) software accurately and promptly.
- Build relationships among residents, department heads, and staff who provide daily services to support resident satisfaction.
- Understand community care regulations to ensure appropriate placement and educate prospects.
- Assist with setting up and taking down special events.
Benefits
- Compensation includes a base salary and commissions.
- Early access to paycheck.
- Health, dental, vision, and life insurance.
- Paid vacation, holidays, and sick leave.
- 401K with company match.
- Free meals at work.
- Employee Assistance Program.
- Employee Referral Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
