Community Relations Coordinator/Move in Coordinator
About The Position
The Community Relations Coordinator/Move-In Coordinator supports the smooth transition of new residents into the community and helps promote the senior living community to prospective residents, families, referral sources, community partners, and local organizations. The role requires in-depth knowledge of the property's products and services and a commitment to fostering a thriving, supportive environment for residents. The ideal candidate is dynamic, empathetic, detail-oriented, and passionate about improving the lives of seniors. Candidates from retirement living, hotel, and real estate industries are welcome. The coordinator assists the Community Relations Director with lead management, sales and marketing activities, resident move-ins, and resident and family adjustment. They conduct tours, follow up with prospects and referral sources, maintain the Yardi CRM, and help ensure appropriate resident placement and satisfaction.
Requirements
- High school diploma required.
- At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
- Proven success in achieving sales goals and quotas.
- Positive team-player mentality and passion for serving seniors.
- Ability to work in a fast-paced environment.
- Capacity to work evenings and/or weekends if needed.
- Knowledge of computer systems, particularly Excel, Word, and Outlook.
- Valid driver's license.
Nice To Haves
- Bachelor's degree in marketing, business, or a related field, or an equivalent combination of experience and education.
- Experience with Yardi or similar CRM software.
- Experience in retirement living, hotel, or real estate industries.
Responsibilities
- Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
- Qualify prospects, convert qualified prospects to tours, and convert tours to deposits using the sales process.
- Handle inbound telephone, walk-in, and mail inquiries as directed; complete inquiry forms, enter information into the sales and marketing database, and follow up with correspondence.
- Give community tours and provide marketing information to prospective residents and families.
- Assist with preparing routine and special sales and marketing reports, as requested.
- Follow up with potential residents, referral sources, and interested parties.
- Assist with preparing required sales reports and sales activity boards.
- Assist with preparing and processing required information for successful move-ins.
- Help residents and family members adjust to the community during and after move-in.
- Maintain the community's Yardi Customer Relationship Management software accurately and promptly.
- Build relationships among residents, department heads, and staff who provide daily services to support resident satisfaction.
- Understand community care regulations to support appropriate placement and educate prospects.
- Assist with setting up and tearing down special events.
Benefits
- Health, dental, vision, and life insurance.
- Paid vacation, holidays, and sick leave.
- 401(k) with company match.
- Free meals at work.
- Employee Assistance Program.
- Employee referral program.
- Early access to paycheck.
- Base salary and commissions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
