Community Relations Coordinator/Sales Coordinator
About The Position
The Community Relations Coordinator (Sales Coordinator) is responsible for supporting a smooth transition for new residents into the community. The role requires in-depth knowledge of the property's products and services to represent the community accurately to referral sources and prospective clients. The coordinator builds relationships with residents, families, community partners, and local organizations to promote the senior living community and foster a supportive environment. The ideal candidate is dynamic, empathetic, detail-oriented, and passionate about improving the lives of seniors. Candidates from retirement living, hotel, and real estate industries are welcome.
Requirements
- High school diploma.
- Proven success in achieving sales goals and quotas.
- Positive team-player mentality and passion for serving seniors.
- Ability to work in a fast-paced environment and work evenings and/or weekends if needed.
- Knowledge of computer systems, particularly Excel, Word, and Outlook.
- Valid driver's license.
Nice To Haves
- Bachelor's degree in marketing, business, or a related field, or an equivalent combination of experience and education.
- At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing.
- Experience with Yardi or similar CRM software.
Responsibilities
- Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
- Qualify prospects, convert qualified prospects to tours, and convert tours to deposits using the sales process.
- Handle inbound telephone, walk-in, and mail inquiries as directed, including completing inquiry forms, entering information into the sales and marketing database, and following up with correspondence.
- Give community tours and provide marketing information to prospective residents and families.
- Assist the Community Relations Director in preparing routine and special sales and marketing reports as requested.
- Follow up with potential residents, referral sources, and other interested parties.
- Assist with preparing required sales reports and sales activity boards.
- Assist with preparing and processing required information for successful move-ins.
- Help residents and their family members adjust to the facility during and after move-in.
- Maintain the community's Yardi Customer Relationship Management software accurately and promptly.
- Establish relationships among residents, department heads, and staff who provide daily services to support resident satisfaction.
- Understand the community's care regulations to help ensure appropriate placement and educate prospects.
- Assist with setting up and tearing down special events.
Benefits
- Base salary and commissions.
- Early access to paycheck.
- Health, dental, vision, and life insurance.
- Paid vacation, holidays, and sick leave.
- 401(k) with company match.
- Free meals at work.
- Employee Assistance Program.
- Employee Referral Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
