Community Partnerships Coordinator (Mental Health)

The Lorenz Clinic•Minneapolis, MN

10d•Onsite

About The Position

Lorenz Clinic of Family Psychology is hiring a full-time, salaried Community Partnerships Coordinator to maintain referring relationships across the southwest metro. The clinician-owned mental health clinic serves children, adolescents, adults, couples, and families across Carver, Scott, Dakota, and western Hennepin counties. This is a relationship-stewardship role, not a sales or clinical position. The coordinator maintains a portfolio of referring clinics, practices, schools, and programs; stays in regular contact; gathers feedback; and follows through on commitments. The work is primarily in person and involves calls most mornings and visits to three or four offices most afternoons, with about 25 contacts per week and roughly half conducted in person. The coordinator keeps relationship records current in the clinic’s CRM, without entering client information; provides useful updates and resources to referring offices; and sends a weekly availability bulletin. The role also helps ensure that referred families are scheduled on their first call and, with family permission, that clinician-written clinical summaries are sent at intake, changes in level of care, and discharge. The coordinator arranges conversations between clinic clinicians and referring professionals, records feedback, participates in weekly reviews, and helps prepare monthly reports connecting new clients to referral relationships. Performance is reviewed based on weekly relationship-management work, not referral quotas or commissions. The position is based primarily at a Southwest metro location and is not remote or hybrid. The employee will be closely supervised initially, with less supervision as they take on the work. The stated start date is early November; no year is specified.

Requirements

At least two years of experience building and maintaining professional relationships over time and keeping records of them; equivalent experience will be considered.
Daily use of a CRM, donor database, or similar contact-tracking system, and comfort with email and spreadsheets.
Clear, warm, professional communication in person, by phone, and in writing.
Demonstrated follow-through and ability to maintain a contact schedule without reminders, including when contacts do not respond for weeks.
Ability to travel daily across the assigned area and visit referring offices most afternoons.
Valid driver’s license, reliable vehicle, and proof of auto insurance.
Discretion with confidential information.
Successful completion of a background check.
Residence in or near the southwest metro area.
Bachelor’s degree or equivalent experience is referenced as preferred, not required.

Nice To Haves

Experience holding a portfolio or stewardship calendar in development, alumni relations, or volunteer coordination.
Moves management experience.
Experience in healthcare, schools, or social services, and familiarity with HIPAA.
Knowledge of southwest metro clinics, schools, and hospitals.
Interest in how families, schools, and medical offices work together in a child’s care.
Bachelor’s degree or equivalent experience.

Responsibilities

Maintain a portfolio of referring clinics, practices, schools, and programs on a regular contact schedule.
Make calls most mornings and visit three or four referring offices most afternoons; complete approximately 25 contacts per week, about half in person.
Ask contacts how the clinic is doing and what it could do better; record responses the same day and bring themes to weekly reviews.
Keep each relationship’s CRM record current, including referral contacts, communication preferences, prior requests, and commitments; do not enter client information.
Provide useful information between requests, such as current openings, answers to prior questions, or resources for families.
Send a Monday availability bulletin to referring offices and care navigators.
Confirm each morning that families referred the previous day were scheduled on the first call, and raise any exception the same day.
With the family’s permission, send and record clinician-written clinical summaries at intake, changes in level of care, and discharge.
Arrange conversations between clinic clinicians and referring physicians, school staff, hospital teams, and therapists, and ensure they take place.
Bring the weekly contact count to a weekly review and help produce a monthly report connecting new clients to the relationships that referred them.