Community Outreach Specialist

The Minute Man Arc for Human Services•Concord, MA

12d•Onsite

About The Position

The Community Outreach Specialist promotes and expands awareness of the Adult Foster Care (AFC) program through community outreach, relationship building, and referral development. The role connects with organizations, professionals, families, caregivers, and community groups that may know individuals who could benefit from AFC services. The Specialist explains the program, responds to initial questions, identifies potential referrals, and connects interested individuals with the AFC team for screening, assessment, and enrollment. This full-time position works onsite and in community settings, with regular travel to organizations and events to build referral relationships. The Specialist collaborates with the AFC team but does not perform clinical assessments, case management, or ongoing care coordination assigned to other AFC staff. Occasional evening or weekend work may be needed for outreach events.

Requirements

Bachelor's degree in a related field or equivalent experience.
Strong communication and interpersonal skills, including the ability to build relationships with a wide range of community partners and families.
Comfort speaking with groups, making presentations, and explaining programs and services clearly and engagingly.
Strong networking and relationship-building skills.
Self-motivated and organized, with the ability to work independently while maintaining regular communication with the AFC team.
Ability to maintain accurate outreach and referral records and follow up consistently with contacts.
Ability to travel regularly to community locations for outreach.

Nice To Haves

Previous experience in community outreach, marketing, healthcare, human services, caregiver recruitment, or a related field.
Knowledge of MassHealth, Adult Foster Care, elder care, disability services, or community-based services.

Responsibilities

Develop and maintain relationships with community organizations and referral sources that may connect eligible individuals and caregivers to the AFC program.
Conduct outreach to churches, senior centers, healthcare providers, doctors' offices, hospitals, grocery stores, shopping malls, libraries, community organizations, and other appropriate referral sources.
Attend community events, meetings, health fairs, and other outreach opportunities to increase awareness of AFC services.
Explain the AFC program, its purpose, available supports, and general eligibility requirements to families, caregivers, professionals, and community partners.
Identify individuals and caregivers who may be interested in the program and obtain appropriate contact and referral information.
Build and maintain a network of community contacts and referral partners to support program growth.
Follow up with community contacts and potential referral sources to maintain relationships and encourage appropriate referrals.
Provide potential referrals with information about next steps and connect them with the appropriate AFC team member for eligibility screening, assessment, and enrollment.
Collaborate with the AFC Assistant Director, Registered Nurses, and Care Managers to ensure referrals are appropriately handed off and followed up on.
Maintain accurate records of outreach activities, community contacts, referrals, and follow-up efforts.
Track outreach activities and referral sources to help evaluate community engagement and identify growth opportunities.
Stay informed about AFC services to provide accurate and consistent information.
Represent the AFC program professionally and build positive community relationships.