Community Outreach Specialist

SPFC•St. Petersburg, FL

About The Position

The Community Outreach Specialist executes SPFC’s community outreach and engagement strategies to increase awareness of and access to SPFC programs and services. Under the direction of the Director of Navigation and the Executive Team, the specialist serves as SPFC’s primary field-based outreach representative, engaging community members, supporting community partners, and connecting people with healthcare and supportive services. The role combines hands-on community engagement with outreach coordination and recruitment, including work at community events, screenings, resource fairs, and neighborhood-based activities. The position advances SPFC’s Community Outreach Plan by reaching and engaging residents and connecting them to appropriate services and resources. It is scheduled for 40 hours per week. Required community events may take place during evenings and weekends, so flexible hours are required. The position has no supervisory responsibilities.

Requirements

Strong interpersonal and relationship-building skills.
Ability to work effectively with people from varied backgrounds.
Excellent verbal and written communication skills.
Strong public speaking and presentation skills.
Ability to work closely with executives and organizational leaders to carry out established plans and vision.
Ability to work independently in community settings while exercising sound judgment and professionalism.
Strong organizational and time-management skills, including the ability to manage multiple outreach activities and prioritize tasks.
Experience maintaining accurate records and databases.
Proficiency in Microsoft Office Suite and related software.
Ability to learn and effectively use a variety of technology platforms and software.
Commitment to SPFC’s mission and values and a person-centered approach to service.
Ability to meet deadlines.
Valid Florida driver’s license and reliable transportation.
Ability to travel throughout the service area and work in a variety of community settings.
0–2 years of experience in community outreach.

Nice To Haves

Bachelor’s degree in Social Work, Human Services, Communications, or a related field; a combination of education and work experience may also be considered.
Demonstrated experience planning and executing community outreach activities.
Bilingual Spanish skills.
Knowledge of healthcare systems, public health benefits, and community resources.
Experience conducting community outreach, engagement, or resource navigation.

Responsibilities

Execute outreach strategies and engagement plans developed by SPFC leadership.
Represent SPFC at approved health fairs, screenings, resource fairs, food distributions, and other outreach activities.
Conduct direct outreach in priority zip codes and communities to increase awareness of SPFC services and programs.
Inform community members about healthcare, navigation, food access, and support services.
Maintain working relationships with community organizations, faith-based partners, schools, and neighborhood groups identified by SPFC leadership.
Serve as a liaison between SPFC and community members, building trust and awareness.
Gather stakeholder feedback about community needs, barriers to access, and emerging issues.
Collaborate with Resource Navigators and program staff to support connections to services.
Follow up promptly with prospective patients, clients, and referral sources.
Coordinate and prepare for outreach activities, including event logistics and outreach materials.
Maintain accurate records of outreach activities, referrals, contacts, and outcomes in SPFC databases.
Track outreach, recruitment, and referral metrics and prepare regular reports for leadership.
Monitor outreach effectiveness and provide observations and recommendations to leadership.
Support special projects, community initiatives, and other outreach-related activities as assigned.
Perform other duties as assigned.
Maintain documentation and records in compliance with HIPAA and SPFC policies and procedures.
Maintain confidentiality and communicate with patients, clients, and community members with dignity and respect.
Follow agency policies and procedures and applicable federal and state regulations and local ordinances.