Community Outreach & Participant Enrollment Coordinator

Pace Place•Jacksonville, FL

4d•Onsite

About The Position

The Community Outreach & Participant Enrollment Coordinator supports participant growth by developing referral sources, conducting community outreach, generating qualified referrals from assigned accounts and territory, and enrolling a net three to five new PACE participants per month. The Coordinator serves as a liaison to assigned clinical and community referral partners and supports intake and enrollment for prospective participants. The role conducts compliant education about the PACE model, eligibility criteria, benefits, and enrollment process; coordinates timely referral intake and follow-up; and works closely with the Marketing and Enrollment Manager and clinical interdisciplinary team (IDT) to support appropriate and efficient enrollment growth. Work must comply with CMS PACE marketing guidelines, state regulations, and organizational policies. The position is based at PACE Place in Jacksonville, Florida, and is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is commensurate with experience and includes a full benefits package with 23 days of annual PTO.

Requirements

At least three years of experience in marketing, public relations, business development, outreach, or social-services activities.
At least two years of documented sales success; preferably selling services to medical professionals in the Jacksonville area.
At least one year of experience working with a frail or elderly population, or, if the candidate has less than one year but meets the other job requirements, completion of appropriate PACE-organization training on working with a frail or elderly population upon hiring.
Meet the PACE organization’s standardized competencies for the specific position before working independently.
Ability to present the PACE program model and philosophy effectively to individuals, groups, and families.
Ability to communicate PACE Partners’ services and benefits clearly and concisely to medical and senior-services professionals.
Ability to work autonomously while supporting PACE Partners and fellow team members.

Nice To Haves

Bachelor’s degree in Marketing, Social Services, or another health-related field preferred.
Clinical background preferred.
Knowledge of Medicare and Medicaid programs.
Experience in a human-service care delivery system.
Experience with service providers in community-based settings, acute-care facilities, or long-term-care facilities preferred.
Knowledge of social-service principles and practices relating to the elderly population.
Working knowledge of the physical, psychosocial, behavioral, and family needs of elderly people.
Ability to relate knowledge of elderly people’s needs to PACE Partners eligibility requirements.

Responsibilities

Generate qualified referrals and enroll a net three to five new PACE participants monthly.
Develop and maintain assigned referral-source relationships across clinical and community settings, serving as the primary day-to-day contact for assigned sources.
Manage an assigned referral pipeline by prospecting new relationships, nurturing current partners, and re-engaging inactive sources.
Provide compliant education to referral partners about the PACE model, eligibility, enrollment, and participant benefits.
Track referral activity, pipeline status, and outcomes; report updates and escalate barriers to the Outreach and Enrollment Manager.
Participate in community events, educational sessions, and presentations, representing PACE Partners professionally.
Maintain visibility with assigned referral sources through visits, follow-up communications, and educational touchpoints.
Coordinate referral intake for assigned accounts, collect preliminary information, and hand off referrals to Medicaid Specialists.
Support eligibility screening, assessment scheduling, and enrollment under the direction of the Marketing and Enrollment Manager.
Follow up with prospective participants and families, communicate enrollment updates as directed, and escalate delays or barriers.
Maintain accurate referral, intake, and enrollment records in the CRM and other tracking systems; support data integrity and reporting.
Use and distribute only approved educational and outreach materials, ensuring external information is accurate and compliant.
Perform outreach, referral, intake, and enrollment activities in accordance with CMS PACE marketing guidelines, state regulations, and organizational policies; avoid prohibited inducements.
Identify and report complaints, concerns, or grievances encountered during outreach or intake, and complete required compliance, enrollment, and participant-rights training.
Collaborate with the Marketing and Enrollment Manager, Lead Community Outreach Coordinator, Medicaid Specialists, and interdisciplinary team members; attend IDT or enrollment-related meetings as assigned.
Maintain flexibility to support outreach events and enrollment needs, and demonstrate punctuality, professionalism, and regular attendance.
Perform other duties as assigned.