Enrollment Services Outreach Coordinator

OSU Rec Sports - Sport. Leadership. Wellness.•Bend, OR

5d•$54,000 - $58,000•Onsite

About The Position

Oregon State University-Cascades seeks a full-time, 12-month professional faculty Enrollment Services Outreach Coordinator, located in Bend, Oregon. Reporting to the Assistant Director of Enrollment Services, Financial Services, the coordinator represents OSU-Cascades through admissions recruitment and financial aid outreach that supports campus enrollment and access goals. The role is a primary point of contact for prospective students and families navigating college search, admissions, and financial aid processes, and requires fluency in spoken and written Spanish. The coordinator develops and maintains relationships with high schools, community colleges, community-based organizations, and other community partners throughout Central Oregon. The position plans and participates in recruitment and outreach activities, including school visits, college fairs, financial aid presentations, community events, information sessions, and other programs intended to increase awareness of and access to OSU-Cascades. The coordinator provides individualized admissions and financial aid guidance to prospective and current students and families, offers support in English and Spanish, and connects students with appropriate university resources. The role carries substantial responsibility for managing outreach activities, schedules, travel, communications, and follow-up within assigned areas. The coordinator works collaboratively with Admissions, Financial Aid, academic programs, and other campus partners to provide accurate, timely, and coordinated information. The position requires frequent travel throughout Central Oregon, independent work in a fast-paced and changing environment, and occasional evening and weekend work. Travel may also occur outside Central Oregon for university recruitment or professional activities.

Requirements

Bachelor’s degree from a regionally accredited college or university in a discipline of choice.
Bilingual in Spanish, with excellent written and oral communication skills in English and Spanish.
Experience working with high school or college students in advising, recruitment, outreach, financial aid, or student services.
Ability to communicate effectively with small and large groups and provide workshops, trainings, presentations, and outreach programs.
Ability to work effectively with students, families, school personnel, community partners, and individuals from diverse backgrounds.
Demonstrated commitment to promoting and enhancing inclusive excellence.
Ability to think clearly under pressure and handle difficult interpersonal situations with tact and diplomacy.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Demonstrated ability to work independently and collaboratively as part of a diverse team.
Strong customer service skills and commitment to helping students access higher education.
Technological proficiency with computers and applications similar to Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability and willingness to travel independently throughout Central Oregon and work occasional evenings and weekends.
Current, valid driver’s license in the state of residence and successful completion of a motor vehicle history check; must maintain the license and meet university position-qualification requirements.
Successful completion of a criminal history check and determination of position qualification as required for a critical or security-sensitive position.
Must self-report convictions as required by university policy; additional criminal history checks may apply to incumbents in youth programs.

Nice To Haves

1–3 years of full-time professional experience in college admissions, college counseling, financial aid, college access, student services, or a related field.
Experience working directly with prospective high school and/or transfer students and their families.
Experience conducting outreach and recruitment in high schools, community colleges, or community-based organizations.
Experience providing financial aid or scholarship information to students and families.
Experience working with Spanish-speaking students, families, schools, or community organizations.
Experience developing and delivering presentations, workshops, and educational programs.
Experience with CRM software and/or student information systems; Slate or Banner experience preferred.
Experience with event planning and coordination.
Experience developing recruitment materials, communications, or social media content.
Knowledge of Oregon higher education systems, college access programs, and/or Central Oregon communities.
Strong attention to detail and ability to adapt to a fast-paced and continuously changing environment.

Responsibilities

Represent OSU and OSU-Cascades at high school visits, community college events, college fairs, multicultural and community events, financial aid nights, family programs, and other outreach activities.
Develop and maintain relationships with school counselors, community college personnel, community-based organizations, cultural and community groups, prospective students and families, and other organizations that support access to higher education.
Assist with planning and coordinating on-campus recruitment events, including information sessions, preview events, admitted student events, and group visits.
Plan and deliver presentations, workshops, information sessions, and discussions about OSU-Cascades, admissions, financial aid, scholarships, academic programs, and student services in English and Spanish.
Develop and implement outreach strategies to increase awareness of OSU-Cascades and encourage prospective students to engage with admissions and enrollment processes.
Maintain current knowledge of university academic programs, admissions requirements, financial aid opportunities, scholarships, enrollment processes, and student services.
Coordinate appointments, visits, presentations, and outreach activities with schools, organizations, students, families, and campus partners; manage travel arrangements.
Maintain reports documenting outreach activities, student contacts, presentations, and recruitment efforts; assess outreach effectiveness and recommend strategies, programming, and resource use to leadership.
Assist with communications, website updates, social media, publications, and other recruitment materials as assigned.
Educate students and families about federal, state, institutional, and local financial aid programs and scholarship opportunities, including FAFSA/ORSAA application requirements, deadlines, documentation, and next steps.
Explain financial aid awards and how financial aid and scholarships may affect enrollment and attendance; present financial aid and scholarship information in English and Spanish as appropriate.
Promote OSU-Cascades scholarships, connect students with scholarship resources, track questions and follow-up needs, and refer students to specialized financial aid staff when needed.
Serve as a primary contact for prospective students and families; advise them on admissions requirements, application procedures, deadlines, academic programs, transfer opportunities, financial aid, scholarships, and enrollment steps.
Provide individualized assistance and respond to student and family questions in person, by telephone, email, virtual appointment, and during outreach activities.
Refer students to academic advising, student programs, campus life, and other university services; maintain accurate records of contacts, advising, referrals, and follow-up in university systems.
Conduct follow-up outreach to prospective students based on their enrollment stage, needs, and direction from Enrollment Services or Admissions leadership.
Participate in Enrollment Services and Admissions meetings, professional development, university committees, and professional organizations as appropriate.
Assist with special projects, research, program development, and assessment related to recruitment, enrollment, financial aid, and student success; support Enrollment Services and Admissions programs and perform other duties as needed.