Enrollment Services Outreach Coordinator

OSU Oregon State University•Bend, OR

3d•Onsite

About The Position

Oregon State University-Cascades is hiring a full-time, 12-month professional faculty Enrollment Services Outreach Coordinator based in Bend, Oregon. Reporting to the Assistant Director of Enrollment Services, Financial Services, the coordinator represents OSU-Cascades through admissions recruitment and financial aid outreach that supports campus enrollment and access goals. The position is a primary contact for prospective students and families navigating college search, admissions, financial aid, and enrollment processes, and requires spoken and written fluency in Spanish and English. The coordinator develops relationships with high schools, community colleges, community-based organizations, and other partners throughout Central Oregon. They plan and participate in recruitment and outreach activities, including school visits, college fairs, financial aid presentations, community events, and information sessions. The position provides individualized admissions and financial aid guidance, connects students to university resources, and works with Admissions, Financial Aid, academic programs, and other campus partners to ensure students receive accurate, coordinated information. The role involves substantial responsibility for managing outreach activities, schedules, travel, communications, and follow-up. It requires frequent travel throughout Central Oregon, occasional travel beyond the region, and occasional evening and weekend work. The coordinator works independently and collaboratively in a fast-paced, changing environment and provides service to students, families, schools, and community partners.

Requirements

Bachelor’s degree from a regionally accredited college or university; discipline of choice.
Bilingual in Spanish, with excellent written and oral communication skills in English and Spanish.
Experience working with high school or college students in an advising, recruitment, outreach, financial aid, or student services capacity.
Ability to communicate effectively with small and large groups and provide workshops, trainings, presentations, and outreach programs.
Ability to work effectively with students, families, school personnel, community partners, and people from diverse backgrounds.
Demonstrated commitment to promoting and enhancing inclusive excellence.
Ability to think clearly under pressure and handle difficult interpersonal situations with tact and diplomacy.
Strong organizational and time-management skills, including ability to manage multiple priorities.
Ability to work independently and collaboratively as part of a diverse team.
Strong customer service skills and commitment to helping students access higher education.
Technological proficiency with computers and applications similar to Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability and willingness to travel independently throughout Central Oregon and work occasional evenings and weekends.
Must possess and maintain a current, valid driver's license in the state of residence and successfully complete a motor vehicle history check.
Must successfully complete a criminal history check and be determined position-qualified under university policy; incumbents must self-report convictions. Youth-program incumbents may be subject to additional criminal history checks every 24 months.
Must be able to drive a university or personal vehicle on behalf of the university and meet the associated motor vehicle history and position-qualification requirements.

Nice To Haves

One to three years of full-time professional experience in college admissions, college counseling, financial aid, college access, student services, or a related field.
Experience working directly with prospective high school or transfer students and their families.
Experience conducting outreach and recruitment in high schools, community colleges, or community-based organizations.
Experience providing financial aid or scholarship information to students and families.
Experience working with Spanish-speaking students, families, schools, or community organizations.
Experience developing and delivering presentations, workshops, and educational programs.
Experience with CRM software and/or student information systems; Slate or Banner experience preferred.
Experience with event planning and coordination.
Experience developing recruitment materials, communications, or social media content.
Knowledge of Oregon higher education systems, college access programs, and/or Central Oregon communities.
Strong attention to detail and ability to adapt to a fast-paced, continuously changing environment.

Responsibilities

Represent Oregon State University and OSU-Cascades at high school visits, community college events, college fairs, multicultural and community events, financial aid nights, family programs, and other outreach activities.
Develop and maintain relationships with school counselors, community college personnel, community organizations, cultural groups, prospective students and families, and other partners supporting access to higher education.
Assist with planning and coordinating on-campus recruitment events, including information sessions, preview events, admitted student events, and group visits.
Plan and deliver presentations, workshops, information sessions, and discussions about OSU-Cascades, admissions, financial aid, scholarships, academic programs, and student services in English and Spanish.
Develop and implement outreach strategies to increase awareness of OSU-Cascades and encourage prospective students to engage with admissions and enrollment processes.
Maintain current knowledge of OSU academic programs, admissions requirements, financial aid opportunities, scholarships, enrollment processes, and student services.
Coordinate appointments, visits, presentations, and outreach activities with schools, community organizations, students, families, and campus partners.
Manage travel arrangements and use university resources effectively.
Document outreach activities, student contacts, presentations, and recruitment efforts; assess their effectiveness and recommend strategies, programming, and resource use to leadership.
Assist with communications, website updates, social media, publications, and other recruitment materials as assigned.
Educate prospective and current students and families about federal, state, institutional, and local financial aid programs and scholarships.
Help students and families understand FAFSA/ORSAA requirements, deadlines, required documentation, financial aid awards, and next steps.
Prepare and present financial aid and scholarship information at school visits, college events, FAFSA/ORSAA nights, recruitment programs, family events, and community outreach activities; provide information in Spanish as appropriate.
Promote OSU-Cascades scholarship opportunities and connect students with appropriate resources; track questions and follow-up needs and refer students to specialized financial aid staff when needed.
Serve as a primary contact for prospective students and families exploring OSU-Cascades and navigating admissions and enrollment.
Meet with students and families to advise them on admissions requirements, applications, deadlines, academic programs, transfer opportunities, financial aid, scholarships, and enrollment steps.
Respond to student and family questions in person, by telephone, email, virtual appointment, and through outreach activities; provide admissions and financial aid information in English and Spanish.
Refer students to academic advising, student programs, campus life, and other university services as appropriate.
Maintain accurate records of student contacts, advising activities, referrals, and follow-up using university systems; conduct follow-up outreach based on students' enrollment stages and needs.
Participate in Enrollment Services and Admissions meetings, professional development, university committees, and professional organizations as appropriate.
Assist with special projects, research, program development, and assessment related to recruitment, enrollment, financial aid, and student success; support Enrollment Services and Admissions programs as needed.