Community Outreach Liaison

Steadfast Health • Canton, OH

5d

About The Position

At Steadfast Health, the Community Outreach Liaison helps expand access to evidence-based substance use disorder treatment, build awareness of the care provided, and generate referrals. The role serves as an in-community resource by leading presentations, building relationships with referral sources, and helping potential patients access services. The liaison represents Steadfast Health and works to establish it as a go-to referral partner among community organizations.

The position focuses primarily on community outreach, with additional responsibilities for planning, documentation, and project management. It requires frequent travel within an assigned territory and work in settings such as healthcare facilities, community centers, and outdoor events. The role may involve flexible hours, including evenings and weekends.

Requirements

• At least 3 years of experience building referral relationships through community outreach in behavioral health, criminal justice, or hospital settings, and/or healthcare business development or sales.
• Public speaking skills.
• Well-developed written communication skills.
• Active driver’s license, reliable transportation, and proof of active automobile insurance.
• Experience using customer relationship management systems such as Salesforce or HubSpot, or electronic medical record systems for referral management.
• Ability to work flexible hours, including evenings and weekends as required.
• Passion for Steadfast Health’s mission to provide low-barrier, non-punitive, harm-reductionist substance use disorder care.
• Lives in or near Canton, Ohio.
• Ability to travel frequently within the assigned territory, including driving for extended periods.
• Ability to stand, walk, and move for prolonged periods at community events and meetings.
• Ability to lift and carry materials up to 25 pounds.
• Ability to work in healthcare facilities, community centers, and outdoor event spaces.
• Ability to use standard office equipment, including computers, phones, and video conferencing tools.
• Stamina to work flexible hours, including evenings and weekends, as needed.

Responsibilities

• Visit designated community partners across an assigned territory to develop, sustain, and grow relationships with hospitals and health systems, clinics, government agencies, criminal justice organizations, community resource networks, and harm reduction groups.
• Establish and maintain relationships with Medicaid Managed Care Organizations serving Steadfast patients, and pursue opportunities to join them in the community, such as mobile van visits and community events.
• Provide information to potential patients exploring treatment options and help guide them through the process of enrolling in care.
• Meet or exceed established enrollment targets.
• Document outreach activities in a timely manner.
• Meet with local clinic staff, the supervisor, and outreach colleagues.
• Coordinate with referral partners, including partners using Steadfast’s inpatient consult service, to align resources and educational opportunities.
• Create quarterly outreach and event plans that take advantage of opportunities to engage key partners in the community.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed