Community Outreach Coordinator Level 1
About The Position
Sun River Health is seeking a full-time Community Outreach Coordinator I to join their team at the Amenia site. This role is responsible for developing and maintaining relationships with external referral sources and internal teams, acting as a liaison between customers and HRHCare programs. The primary goal is to increase access to services for at-risk clients by connecting them with needed resources. The Community Outreach Coordinator serves as an ambassador for HRHCare, reflecting its mission and values through outstanding customer service and relationship building. This position manages 15-25 organizational relationships and is expected to conduct 40 visits per month. The role reports to the Regional Manager of Community Engagement.
Requirements
- High School diploma/GED
- 2-4 years of work experience
Nice To Haves
- Bachelor’s degree
Responsibilities
- Manages a geographic territory and maps out Referral Channels
- Develops a portfolio of 15 to 25 organizations and cultivates key relationships at all levels of staff as well as with clients
- Achieves visit targets set by management for specified lines of business – primary care including women’s health and pediatrics, dental, mental health, health home, HIV/AIDS services and other targets set on annual basis – such as ACO, CCM. (Currently 40 Per Month)
- Plans effectively and does effective pre-call planning and post call analysis.
- Masters basic relationship building skills including understanding the customer, opening, creating a valuable dialogue, proposing a winning solution and closing.
- Builds relationships with external referral channels including housing sites, criminal justice, drug treatment programs, CBOs, FBOs, and Physicians, etc.
- Prospects new organizations and develops into Referrers; achieves prospecting targets.
- Builds relationships with internal programs and services and acts as a liaison between external referral sources and internal programs.
- Tracks outreach activities in agency Salesforce CRM or tracking tool.
- Creates and implements new marketing strategies and plans to achieve targets and expand customer base.
- Participates in Community Engagement team meetings and participates in team huddles.
- Develops annual account plans and quarterly outreach plan to develop market to support achievement of corporate goals.
- Completes required documentation.
- Assists client with linkage to intake and assessment services.
- Organizes health home intake assessment days at community partner sites.
- Participates in presentations to advance relationships with key target audiences.
- Conducts educational sessions including group education, one-on-one education and provides input on developing new educational materials.
- Provides excellent customer services and takes initiative in solving problems and creating solutions for customer.
- Locates and participates in Health Fairs, Trade Shows, Conferences and other events to expand business and increase awareness and visibility.
- Responds to complaints and effectively handles to resolution.
- Keeps abreast of competitive intelligence and shares information with Community Engagement team.
- Performs other duties as assigned by Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
