Part-time Office Assistant (Bilingual - English/Spanish)

UMH Properties, Inc. • Nappanee, IN

10d • Onsite

About The Position

UMH Properties, Inc. is seeking a part-time Community Office Assistant for its Birchwood Farms Community. The role supports the Community Manager with day-to-day community operations and helps ensure UMH standards are consistently maintained for residents and employees. Duties include assisting with rent collection and home sales and rentals, supporting community inspections and maintenance, helping enforce community rules, and assisting with supervision of maintenance staff. The assistant also handles office and resident-support tasks, including answering phones, coordinating responses to resident needs, entering checks and bills into the Rent Manager System, and organizing documents. The position requires working knowledge of applicable accessibility, fair housing, and local laws, as well as adherence to UMH procedures and state-specific requirements related to rent collection and eviction actions.

The position is part-time, with schedules that vary according to community needs. Occasional weekend, holiday, or evening hours may be required. In-person attendance is essential. The work takes place in an office and throughout the community, with occasional travel for errands, training, or visits to other communities. The role is non-exempt under the Fair Labor Standards Act, and overtime pay is available for weeks in which actual hours worked exceed 40.

Requirements

• Bilingual in English and Spanish.
• Strong customer service skills and ability to provide the UMH standard of service.
• Ability to work independently and as part of a team to complete job duties.
• Strong time-management and organizational skills.
• Willingness to attend periodic training on procedures and laws related to the job duties.
• Valid driver's license and safe driving record.
• Ability to safely operate a personal vehicle for business purposes or a UMH vehicle.

Responsibilities

• Assist the Community Manager with collecting rent and monitoring rent payments, following UMH rent collection procedures.
• Assist with the process of selling and renting homes.
• Support regular community inspections and maintenance to help provide an attractive, clean, and safe place to live.
• Help enforce community rules and regulations.
• Assist with supervising maintenance staff.
• Maintain working knowledge of and apply the Americans with Disabilities Act as it pertains to the community.
• Maintain working knowledge of and apply the Fair Housing Act and other local laws relevant to home sales, rentals, and financing.
• Learn and follow state-specific guidelines for commencing eviction actions against residents who are delinquent on rent or violate community rules.
• Answer phones, take messages, and coordinate with the Community Manager on responses to resident needs.
• Interface with residents, applicants, contractors, and outside vendors.
• Input checks and enter community bills into the Rent Manager System.
• Organize and file electronic and paper documents.
• Clean and organize the office regularly.
• Communicate professionally and respectfully with coworkers, managers, and community residents.
• Follow UMH procedures for managing the community and meet UMH quality and safety standards.
• Perform other responsibilities necessary to fulfill the role or as assigned.

Benefits

• Competitive wages with options for annual bonuses and pay increases.
• 401(k) retirement savings plan with company match.
• Generous paid time off.
• Company-paid life insurance for full-time employees.
• Medical/Rx, dental, and vision insurance.
• Voluntary disability, accident, hospital confinement, life, and critical illness insurance plans.
• Pet insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed