Part Time Community Navigator (Opa-Locka, FL)

Ounce of Care•Fort Lauderdale, FL

7d•$26 - $32•Onsite

About The Position

Ounce is hiring a part-time Community Navigator to serve as its representative within an affordable housing community in Opa-Locka, Florida. The role is onsite one day per week, with weekday hours determined in partnership with the manager according to property needs. The Community Navigator works directly with residents, housing and community partners, and the Ounce team to deliver services and improve resident engagement and outcomes. The position combines community outreach, benefits assistance, service coordination, and relationship building. The navigator engages residents through activities such as door-to-door flyering, community events, tabling, and phone outreach; helps residents schedule medical appointments and apply for eligible benefits; makes and tracks referrals in Ounce’s technology platform; and follows up promptly. The navigator also builds trust with residents, identifies needs, coordinates with local partners, and plans and hosts ongoing onsite programming. Consistent attendance, timely documentation, reliable communication, and dependable follow-through are central expectations.

Requirements

Experience navigating government benefits, such as SNAP, TANF, LIHEAP, or Medicaid.
Experience coordinating care to local organizations.
Ability to work onsite in Opa-Locka one day per week and commute within Opa-Locka.
Ability to commit consistently to a set schedule and communicate proactively and reliably.
Ability to provide resident services, document interactions, manage referrals, and follow through on resident needs.

Nice To Haves

Spanish fluency is preferable.
Experience living in the area and/or working in a community-based role.
Understanding of the opportunities and challenges faced by affordable housing residents.
Interest in community organizing, hands-on community work, and customer-service roles.

Responsibilities

Proactively engage residents in affordable housing communities and build trust in Ounce’s mission.
Use door-to-door flyering, community events, tabling, and phone-based outreach to connect with residents.
Help residents schedule doctor’s appointments and apply for benefits they may be eligible for, such as SNAP, TANF, and LIHEAP.
Act as a health and wellness advocate and provide ongoing support related to residents’ health, benefits, and financial needs.
Make and track referrals in Ounce’s technology platform and follow up with residents promptly.
Build trust and respect with residents, listen to them, convene them, and proactively identify their needs.
Work with community partners in the Opa-Locka area to help residents access high-quality services and be treated with respect and empathy.
Accurately and promptly document outreach, services, referrals, and resident interactions in the Ounce platform.
Build and maintain local partnerships aligned with resident needs and community programming.
Plan, coordinate, and host ongoing onsite programming and events, ensuring consistent monthly engagement opportunities at each property.
Attend required team meetings, trainings, and check-ins and participate as a member of the Ounce community team.
Maintain a consistent committed schedule and communicate proactively and reliably about responsibilities and challenges.