Part Time Community Navigator (Opa-Locka, FL)

Ounce of Care•Fort Lauderdale, FL

6d•Onsite

About The Position

Ounce is a technology-enabled, community-based service model that supports residents of affordable housing properties to improve engagement and outcomes. Community Navigators serve as Ounce’s face in the community, working directly with residents, housing and community partners, and the broader team to deliver care and services. This is a part-time, onsite position in Opa-Locka, Florida, scheduled one day per week. The Navigator builds trust with residents, conducts outreach, helps residents navigate government benefits and coordinate services, and connects them with local organizations. The role also includes documenting interactions and referrals in Ounce’s technology platform, maintaining community partnerships, and planning and hosting ongoing onsite programming. Weekday hours are determined with the manager based on property needs, and the Navigator is expected to maintain a consistent scheduled day and communicate reliably.

Requirements

Experience navigating government benefits such as SNAP, TANF, LIHEAP, or Medicaid.
Experience coordinating care to local organizations.
Ability to balance multiple responsibilities and tasks, track referrals, and follow through with residents promptly.
Ability to commit to a consistent one-day-per-week schedule onsite in Opa-Locka and commute within the area.
Strong communication, reliability, and follow-through appropriate to working with residents and community partners.

Nice To Haves

Spanish fluency is preferable.
Understanding of the opportunities and challenges faced by affordable housing residents.
Experience living in the area and/or working in a community-based role.
Interest in community organizing, hands-on community work, and customer-service roles.

Responsibilities

Proactively engage residents in affordable housing communities through door-to-door flyering, community events, tabling, and phone outreach.
Build trust with residents, convene and listen to them, and proactively identify their needs.
Help residents schedule doctor’s appointments and apply for benefits they may be eligible for, including SNAP, TANF, and LIHEAP.
Coordinate care and referrals to local organizations, track referrals in Ounce’s technology platform, and follow up promptly with residents.
Act as a health and wellness advocate for residents and provide ongoing support related to health, benefits, and financial needs.
Build and maintain local partnerships that align with resident needs and support community programming.
Plan, coordinate, and host ongoing onsite programming and events, ensuring consistent monthly engagement opportunities at each property.
Accurately and promptly document outreach, services, referrals, and resident interactions in the Ounce platform.
Attend required team meetings, trainings, and check-ins and participate as a member of the Ounce community team.
Maintain a consistent scheduled day at the property and communicate proactively and reliably about responsibilities and challenges.