Community Manager

CCMC•Charlotte, NC

18d

About The Position

CCMC is seeking a Community Manager to oversee daily community operations and advance community goals in alignment with the company’s mission and values of Integrity, Respect, Service, and Community. The role manages community assets, vendors, resources, budgets, and risk-management programs while ensuring compliance with governing documents and policies. It also advises the board on long-term planning and policy decisions. The Community Manager builds respectful relationships with residents, board members, and staff; facilitates resident meetings and community participation; and leads, mentors, and develops the onsite team. The position requires an operational and financial background, strong communication and leadership skills, adaptability, self-awareness, and a commitment to improving the resident experience. The physical requirements may include walking long distances on community grounds in various weather conditions, occasionally lifting or carrying up to 25 pounds, sitting or standing for extended periods, using computers and mobile devices, and driving for certain job functions. A valid driver’s license, satisfactory motor vehicle record, and current automobile insurance are required when driving is a job requirement.

Requirements

Three or more years of onsite community management (HOA) or similar experience, such as hospitality, parks and recreation, or city government, with a strong operational and financial background.
CAM license required upon hire in Florida, Nevada, and Georgia; required within 90 days of hire in all other states.
Strong verbal and written communication skills, including the ability to engage and listen to diverse stakeholders.
Ability to delegate, coach, and mentor teams.
Ability to navigate change and respond resiliently to challenges.
Ability to recognize and regulate one’s own behaviors and reactions.
Openness to feedback and commitment to professional and personal growth.
Must pass a pre-employment drug screen, background check, motor vehicle check, and credit check.
When driving is a job requirement, must hold a valid state driver’s license for the vehicle class, maintain a clean motor vehicle report, and maintain current automobile insurance at statutory limits; changes to motor vehicle standing must be reported to Human Resources.

Nice To Haves

Bachelor’s degree, designations, or certifications in a related field (highly preferred).
Commitment to CCMC’s values of Integrity, Respect, Service, and Community, and passion for enhancing the resident experience.

Responsibilities

Lead daily operations and ensure community goals align with CCMC’s mission.
Oversee community assets, vendors, and resources, ensuring compliance with governing documents.
Build strong relationships with residents, board members, and staff through open and respectful communication.
Manage budgets, prepare variance reports, and implement board directives with financial transparency.
Develop and execute risk-management programs and support compliance with policies and long-term planning.
Lead and mentor the onsite team through delegation, collaboration, and performance development.
Advise the board on long-term planning and policy-making, anticipating challenges and aligning decisions with community goals.
Facilitate resident meetings and create opportunities for active participation and inclusion.