Community Manager

RPM Living • Richmond, TX

12d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role calls for strong resident-relations and interpersonal skills, effective communication, leadership, dependability, professionalism, and teamwork. The Community Manager leads and develops property staff, supports financial and budget management, promotes resident satisfaction and retention, and works with maintenance, marketing, and property owners to achieve service, occupancy, and revenue goals.

This is an onsite role based primarily in an office setting, with occasional outdoor work and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. Employment is contingent on successful completion of a background check as required by applicable law.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or an equivalent combination of education and experience.
• 3+ years of related multifamily property management experience.
• Strong leadership and management skills.
• Team player with professionalism and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including candidate interviews, onboarding, training, timesheet approval, quarterly discussions, and annual assessments in accordance with company policies, values, and standards.
• Drive the team to achieve performance indicators; provide feedback to underperforming associates and manage disciplinary actions in collaboration with HR.
• Conduct ongoing office-staff training on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to boost morale and productivity.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed according to company standards.
• Provide excellent customer service while maintaining high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that meet occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager