Community Manager

Avanath • South Gate, CA

5d • $25 - $27

About The Position

The Community Manager oversees an assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendors, regulatory partners, and social services. The Community Manager listens and responds constructively to concerns, draws on organizational resources when needed, and helps ensure residents and staff feel seen, heard, and valued.

The position manages resident relations and services, community finances and budgets, property operations, staff leadership, compliance, and the overall resident experience from move-in through move-out. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols. The role includes regional and business travel and work involving frequent sitting and walking, computer and phone use, and occasional physical activity such as bending, squatting, pushing, and pulling.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and tax credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work effectively under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

• Ensure a positive resident experience throughout the resident life cycle, from move-in to move-out.
• Establish systems to provide resident services, acknowledge complaints promptly, and take action to resolve them.
• Advocate for residents by communicating their concerns to senior leadership and serve as a resource for community-living issues.
• Plan and oversee resident events and retention programs; refer residents to appropriate assistance services and agencies as needed.
• Maintain a secure, confidential file for each resident.
• Regularly review the community budget comparison and understand the community’s current financial health.
• Promote financial growth through marketing and leasing residential units and developing additional revenue lines.
• Manage and execute budgets, rent rolls, projections, and occupancy goals, and establish systems to achieve 0% rent delinquency.
• Prepare accurate and timely monthly reports and financial statements; prepare the annual operating budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate communication across departments when applicable.
• Set and communicate short- and long-term staff goals; coordinate on-site operations, including budget implementation, compliance, vendors, contractors, collections, and accounts payable.
• Provide regular feedback, training, and development; promote collaboration, inclusivity, trust, and transparency.
• Assess employee performance, recognize strong performance, and address poor performance by establishing clear expectations.
• Respond to team-member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency and ensure the community’s curb appeal is maintained.
• Conduct business in accordance with company policies, Fair Housing requirements, the Americans with Disabilities Act, and other applicable laws and guidelines.
• Meet applicable local, state, and federal compliance and eligibility requirements; follow employee and management handbook procedures.
• Respond to potential housing violations and liability concerns, and seek Regional Manager approval and guidance within specified parameters.
• Report to work as essential staff and adhere to safety and business protocols; travel within the region and to other offices and events.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Opportunities for learning and development through online training platforms, training classes, and one-on-one coaching
• Growth and advancement opportunities, including promotion from within

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed