Community Manager

RPM Living • Asheville, NC

12d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads property staff and supports resident satisfaction, financial performance, leasing, and client/owner relationships. The successful candidate is expected to demonstrate strong resident relations and interpersonal skills, communicate effectively, lead and train others, and be dependable, professional, and collaborative.

This is an on-site role based primarily in an office, with occasional outdoor work and exposure to the elements. The office may have bright lights, continuous noise, and distractions. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• 3 or more years of related multifamily property management experience.
• Strong leadership and management skills.
• Professionalism, teamwork, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications in person and over the phone or computer, occasionally lift or carry items weighing up to 20 pounds, and operate a computer, keyboard, mouse, and other office equipment.
• A flexible schedule, including weekdays, nights, and weekends as needed.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and other daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist in preparing budgets and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure prompt responses to and completion of resident service requests in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to requests.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager