Community Manager

The Community Builders•Chicago, IL

16d•Onsite

About The Position

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. The role manages company objectives and the property operating budget, with goals that include increasing cash flow, balancing the budget, maintaining the physical asset, and providing residents with a quality living environment and superior customer service. The Community Manager establishes and maintains productive working relationships with property team members, supports adherence to TCB’s mission, policies, and procedures, and ensures the site complies with regulatory requirements. This position requires working in the office five days a week.

Requirements

BA/BS degree.
At least five years in a progressive career path in residential property management, hotel, hospitality, or retail management.
At least two years of supervisory or management experience.
Excellent budget and financial management skills.
Knowledge of regulatory programs, policies, and federal housing laws and guidelines.
Experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Demonstrated excellent customer service skills.
Knowledge of regulatory programs and policies regarding housing and affordable housing.
Ability to work in the office five days a week.
Ability to move around the building or site, move up to 50 pounds, and work in outdoor conditions.

Nice To Haves

Knowledge of Federal Fair Housing Laws and Guidelines.
Ability to speak a second language.
Leadership skills and understanding of effective management of employee personal development.
Industry designations such as COS, LIHTC, ARM®, or CPMC®.

Responsibilities

Develop and manage operating budgets, billing processes, operating reports, and accounting functions, including invoicing and expense tracking.
Monitor revenue transactions and rent collection; manage nonpayment processes, collection agency follow-up, and reporting.
Oversee leasing procedures and compliance with the Affirmative Fair Housing Marketing Plan and other regulatory requirements.
Approve and submit employee timesheets and implement cost-control measures as needed.
Oversee property curb appeal, annual apartment inspections, market-ready units, safety, preventive maintenance, and preparation for local, state, or federal audits and inspections.
Monitor the work order system and document and report incidents for risk management.
Provide outstanding customer service to residents, distribute communications promptly, and follow up on service requests, complaints, building-rule violations, and resident-policy issues.
Work with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and locally, supporting access, community, and wellbeing.
Recruit, train, coach, manage, and motivate team members, and provide evaluations and recommendations to HR.
Attend corporate committee groups, trainings, seminars, and conferences.
Be available for emergencies, on-call duties, resident functions, and weekends as needed.