Community Manager

JLL • San Francisco, CA

19d • $97,000 - $102,000 • Onsite

About The Position

The Community Manager creates and manages programming at an office property to enhance the experience of tenants and visitors and build a sense of community both on the property and virtually. The role combines hospitality, creativity, business acumen, and technology skills to plan professional meetings and conferences as well as social and networking events. The manager may also oversee the property app’s admin portal and social media accounts and create internal marketing materials.

The Community Manager provides concierge services to tenants and building management, serving as an informational resource and arranging events, meetings, services, gifts, and reservations. The role also prepares accurate reports on client requests and service billing. This is an on-site position in San Francisco, California, with expected annual compensation of $97,000–$102,000. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least three years of experience in marketing and event planning, including VIP guest service.
• Experience in marketing and event planning.
• Ability to host and engage tenants and visitors in events and programming.
• Ability to organize event logistics for up to 1,000 attendees.
• Strong knowledge of local cultural, dining, and entertainment venues and the ability to match client and tenant preferences to suitable venues.
• Ability to multitask in a fast-paced environment and communicate with a broad range of clientele with varied needs.
• Ability to respond quickly and efficiently to client or tenant requests.
• Ability to work with minimal supervision; proactive, self-starting approach.
• Creative problem-solving, time-management, planning, and organizational skills.
• Approachable, solution-focused demeanor and professional appearance.
• Excellent interpersonal and communication skills.
• Commitment to company values.
• Knowledge of Microsoft Office, iOS functions, marketing or graphic design software, and digital technology.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Previous concierge or VIP retail experience is highly preferred.

Responsibilities

• Coordinate recurring building and company programming, including themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations.
• Manage property amenity spaces, including tenant lounges, conference centers, outdoor spaces, and other common areas.
• Plan and maintain the property programming budget.
• Partner with fitness providers to offer health and wellness programming.
• Create marketing collateral for property programming and events using property-specific branding.
• Work with onsite and local retailers and dining establishments to highlight promotions.
• Assist property management and leasing teams with tours, welcome collateral, and events for new tenants.
• Maintain the property app’s admin portal, including conference center reservations, building events, and local-area information and partnerships.
• Manage property social media pages.
• Write and design eblasts and monthly newsletters for tenants who opt in, covering events in the building and local area.
• Act as a building ambassador by maintaining a welcoming presence in public spaces during high-traffic periods and events.
• Respond promptly to tenant requests made in person, by phone, and by email, providing guidance and information.
• Maintain knowledge of local and trending events, attractions, restaurants, hotels, tours, and transportation options, and help coordinate reservations and tickets.
• Negotiate contracts with area vendors to secure favorable prices and services.
• Provide detailed reports to the client on events, conference center bookings, social media engagement, and building app usage.
• Provide timely and accurate reports to the finance department to support accurate client billing.
• Handle other concierge-related requests as needed.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level