Community Manager

Brighthaven•South Gate, CA

About The Position

The Community Manager oversees a residential community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role emphasizes professionalism, positive engagement, relationship-building with residents, staff, vendors, regulatory partners, and social services, and a collaborative approach to addressing concerns and supporting community success. The manager is responsible for resident relations and customer service throughout the resident lifecycle; the financial performance, budgets, reporting, occupancy, and revenue of the community; on-site operations and staff leadership; and compliance with company policies and applicable housing laws and regulations. The position is classified as essential staff and requires reporting to work in accordance with safety and business protocols. Regional travel and occasional travel to other business offices and events are required. Avanath describes its purpose as cultivating the American Dream and highlights a culture based on integrity, caring, continuous improvement, diversity, equity, and inclusion. The company offers benefits, development opportunities, and advancement based on achievement.

Requirements

5–7 years of experience in the property management industry.
At least 2 years of experience as a community or property manager.
Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and tax credit qualifications.
Strong interpersonal, verbal, and written communication skills.
Ability to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance.
Familiarity with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

Ensure a positive resident experience from move-in through move-out, promptly acknowledge and address complaints, and advocate for residents by communicating concerns to senior leadership.
Serve as a resource for residents, organize resident events and retention programs, refer residents to appropriate services and agencies, and maintain confidential resident files.
Regularly review the community budget comparison and manage budgets, rent rolls, projections, occupancy goals, and financial reporting.
Support community financial growth by marketing and leasing new and turnover units and developing additional revenue lines.
Implement systems to achieve 0% rent delinquency and prepare accurate monthly reports and financials on time.
Prepare the Property Annual Operating Budget with the Regional Manager and prepare and submit subsidy vouchers when applicable.
Oversee large capital projects and coordinate communication among departments when applicable.
Coordinate on-site operations, including compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
Set immediate and long-term team goals; provide regular feedback, training, and development; assess performance; recognize strong performance; and address performance concerns with clear expectations.
Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, agencies, owners, and team members.
Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
Create and supervise personnel schedules to support operational efficiency and maintain the community's curb appeal.
Conduct business in accordance with company policies, Fair Housing requirements, the Americans with Disabilities Act, and other applicable laws.
Meet local, state, and federal agency compliance and eligibility requirements; follow employee and management handbooks; respond to potential housing violations and liability concerns; and seek Regional Manager approval or guidance within specified parameters.
Report to work as essential staff and follow applicable safety and business protocols.
Travel within the region and to other business offices and events via airline, train, and automobile.