Community Manager
About The Position
The Community Manager manages the day-to-day operations of an assigned property, including its team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position oversees property finances, budgeting, revenue, vendor payments, expenditures, leasing, marketing, resident satisfaction, maintenance service, property condition, and staff performance. It also supports the client/owner relationship through meetings, property tours, updates, and responses to owner requests. The Community Manager completes accounting, financial, administrative, and other reports, along with other assigned duties. In California, the role also manages the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Requirements
- At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
- Hold licenses and certifications required by state and local jurisdictions.
- Valid driver's license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also hold valid driver's licenses.
- Proficiency with internet, word processing, spreadsheet, and database management programs for completing reports and employment documents.
- Strong proficiency with property management software.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Experience with Entrata, Yardi, and/or OneSite property management software.
Responsibilities
- Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
- Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, checking insurance certificates, coding charges, and coordinating communication with vendors, accounting, and the client or owner.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
- Ensure maintenance staff meet company standards for responding to and completing resident service requests.
- Inspect the property regularly and address issues so the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
- Interview, hire, orient, train, and manage property staff in accordance with company policies, values, and business practices.
- Support client and owner relationships by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
- Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
- For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance benefits.
- Low-cost employee medical coverage, including free basic employee-only coverage.
- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
- Birthday off after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave.
- Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
